At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
Jack Henry’s Travel Team is seeking to hire an exciting role as a Business Aircraft Counselor IV. This position will work in our Corporate Travel area scheduling business aircraft as well as assisting both external and internal customers with hotel and car rental reservations. This position is fast paced, and trip details change often. The ideal applicate would be good at putting together the puzzle pieces of corporate travel and likes a challenge. This position requires quick thinking and looking at a task in a big picture view to see all areas of the department that are possibly affected by changes. Position works closely with travelers, pilots, ground crew, maintenance and management.
This position will be based out of the following Jack Henry office locations: Monett, MO as an in person or hybrid schedule.
This position will have a salary range of $37,000-$45,900 based on experience.
What you’ll be responsible for:
• Arranges transportation, lodging, accommodations, and other travel services for passengers aboard business aircraft.
• Converses with employees to determine destination, mode of transportation, travel dates, and accommodations required.
• Assists travelers with billing questions pertaining to their travel.
• Communicates pertinent information to employees and resolves any scheduling issues.
• Evaluates and makes decisions for business aircraft travel; updates and creates flight schedules, reviews weight and balance restrictions and FBO selections to schedule flights and resolves issues.
• Schedules pilots keeping in mind flight configuration and AMP restrictions, coordinates information concerning flight activity (delayed flights, weather issues and other issues) and communicates to flight crews, passengers and maintenance and line service as necessary.
• In this role you will work cross functionally with our commercial counselors.
• Able to make logical decisions in complex or time-sensitive situations.
• May perform other job duties as assigned.
What you’ll need to have:
• Must have a minimum of 4 years of customer service experience in a support role.
• Must have strong communication and customer interaction skills.
• Must be detailed oriented with the ability to adapt to change.
What would be nice for you to have:
• Bachelor’s Degree.
• Travel Agent certification.
• Corporate Travel Experience.
• Proficient in PFM (Professional Flight Management) for corporate travel booking, or Sabre for commercial travel booking.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.