The Office of the Registrar, an administrative service center for the University of Denver community, takes an active role in assisting students and faculty with registration and advising by providing the tools needed to review academic progress, create class schedules, and successfully register for classes. Specialized services include, but are not limited to, registering for classes, prompt transcript distribution, degree evaluation and certification, enrollment and degree verification, classroom scheduling, and withdrawal processing. We provide pertinent information regarding academic policy, federal regulations, and procedures related to the procurement, maintenance, and release of educational records of our current and former students.
Position Summary
The Business Analyst is primarily responsible for the configuration and support of multiple student success and CRM applications (e.g. Salesforce, Inspire, Freshdesk etc.), business process needs analysis, and data reporting and analysis. This position will interface with Student Success, Advising, and IT/EAS application developers to maintain and support applications and interfaces. This position will also be responsible for responding to production support issues, coordinating system enhancements and upgrades, writing ad-hoc reports, managing cross-functional projects, and providing day-to-day application support to Registrar and University staff.
Essential Functions
Perform the following duties under supervision:
- Serve as functional subject matter expert on student affairs systems, including but not limited to Salesforce, Inspire, and Registrar specific Salesforce applications.
- Identify, gather, and document business requirements from users and stakeholders.
- Serve as a backup for the other Registrar business analysts who support multiple applications, including Banner.
- Perform configuration tasks to satisfy requests from end users for enhancements and fixes.
- Work with IT/EAS to coordinate design, testing, and deployment of system enhancements.
- Develop test use cases and perform user acceptance testing for upgrades and enhancements.
- Track and document changes in functional requirements and write detailed procedures that can be easily understood by users.
- Oversee user and license management, including new user setup/deactivation, roles, profiles, and permissions.
- Perform frequent data quality checks to ensure system data is accurate.
- Provide enterprise-wide application support. Develop recommendations and coordinate issue resolution with IT/EAS and software vendors. Troubleshoot, identify and track software issues to ensure resolution. Document and communicate problem resolutions.
- Analyze and evaluate current business processes, workflows, reports, and tools. Make recommendations for development, improvement, or simplification.
- In partnership with Registrar staff, develop appropriate training materials to support end-user training.
- Research, configure, and schedule standardized reports within the applications.
- Create ad-hoc reports, data queries, standard reports, and dashboards to support business needs.
- Responsible for multiple projects or large complex projects with cross-functional teams.
- Technology liaison between Registrar and IT/EAS.
- Partner with IT/EAS development team to prioritize projects using the IT prioritization rubric.
Other Functions: Other duties as assigned
Supervisory Duties: N/A
Knowledge, Skills, and Abilities
- General understanding of student affairs business processes
- Knowledge of student-centered systems
- Knowledge of SQL
- Ability to gather detailed business requirements and analyze business processes and data
- Ability to perform system administration, configuration, testing, and training
- Solid foundational understanding of Microsoft Office products Excel and Word
- Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
- Ability to utilize general mathematical concepts. Ability to apply concepts and analyze relevant data.
- Ability to prioritize and organize a high volume of work
- Ability to communicate clearly and concisely, both orally and in writing
- Attention to detail is critical
- Work effectively in a team environment
- Strong troubleshooting and problem-solving skills
- Ability to use intuition and apply knowledge from previous experiences
- Committed to providing excellent customer service and innovative problem solving.
- Team oriented
- Collaborative
- Engaged, professional, supportive
- Challenge the status quo to seek the highest levels of performance and service quality
Competencies
Communication
- Demonstrates clear, timely, and consistent speaking, listening, and written communications. Listens and seeks clarification and responds clearly to questions. Listens actively and communicates with others to build trusting relationships. Written communication is clear, grammatically correct, effective, and relative to the needs and scope of one’s role. Relates effectively to all levels of the institution. Fosters connections and a collaborative approach.
Dependability
- Reports to work regularly, on time and is accountable during the workday. Cooperates and interacts with employees inside and outside of the work unit contributing to improved operations. Aligns individual efforts with university and unit goals. Takes ownership of work and is accountable for outcomes. Is aware of and follows University policies and procedures. Establishes trust and respect by following through on commitments. Completes tasks and assignments with minimal supervision. Committed to meeting deadlines.
Inclusiveness
- Actively creates and supports an inclusive and equitable workplace by embedding diversity into all aspects of the workplace. This may include policies, procedures, training, mission, values, goals, office climate and culture, interactions with colleagues and co-workers, leadership practices, programming, hiring, marketing, evaluation, promotion, and other workplace dimensions.
Initiative
- Contributes fresh ideas that provide solutions to the work in one’s role or beyond, where relevant. Identifies ways to stay current in one’s role and to meet organizational needs. Uses sound judgment to develop new insights into situations and applies different and novel solutions to make improvements. Utilizes analytical and conceptual abilities to formulate a practical plan with a positive impact. This competency is focused on turning ideas into action. Thinks beyond the immediate imperative to the future. Challenges norms with innovative thinking and approaches.
Work Quality
- Demonstrates a commitment to quality by taking pride in one’s work, striving for excellence, and delivering the best possible results. Completes work assignments thoroughly and in an accurate, prompt, and organized manner. Identifies and corrects errors. Pays attention to detail. Looks for opportunities to improve outcomes and generate ideas for building process efficiencies. Utilizes feedback to improve work and builds on previous learnings. Welcomes constructive feedback and monitors own work to ensure quality.
Required Qualifications
• Bachelor’s Degree or equivalent experience in a business analyst position
• Entry level to 2 years of experience or coursework specific to business analysis
Preferred Qualifications
• Degree in business administration, computer information systems, management information systems, or other related field
• Experience with student information systems and student data concepts
• Experience with SQL and reporting software (Cognos, Tableau, etc.)
• Experience managing student-centered applications
• Experience in a higher education working environment
Working Environment
Physical Activities
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. Work schedule may vary.
In accordance with the University’s flexible work policy, this position is eligible to be considered for partial remote work. Further details regarding this plan will be determined with the hiring manager and are dependent on the division and team specific needs.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) August 29, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 10.
Salary Range:
The salary range for the position is $60,000 – $70,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: August 15, 2023
Applications close: