Salary: $95,932.00 – $131,907.00 Annually
Location : City of Anaheim, CA
Job Type: Full Time
Job Number: 2023-00192
Department: Finance
Opening Date: 07/07/2023
Closing Date: Continuous
Description
The City of Anaheim Finance Department is seeking a highly motivated Business Information Systems Administrator to join the teamThe successful candidate would be a team player, results and solution oriented, adaptable and open-minded with the ability to learn quickly. The Business Information Administrator is responsible for managing and administering a variety of systems and applications, in the area of public safety, primarily for the Anaheim Police Department.
Qualified candidates must possess three years of progressively responsible experience in systems administration, analysis, development and project management related to various system applications used for public safety operations or law enforcement setting, supplemented by completion of the twelfth grade and college level course work in computer science, business information systems, or a related field.
Ideal candidate will possess the experience and ability to provide value-added support to the City IT Team, and department system users, and ensure system security and compliance with agency polices and industry standards, including HIPAA and CJIS. The ideal candidate will have extensive technical knowledge and experience in system administration, application development, automation/integration setup, and cloud platform integration.
Additionally, the candidate will possess strong analytical, problem-solving, and communication skills to effectively manage and communicate with a wide range of stakeholders.
Essential Functions
The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.
Provide technical and administrative support for a variety of systems and applications; provide user support on vendor supported systems including application updates, technical troubleshooting and development and maintenance of system documentation.
Provide project management for system modifications, interface programs, new systems, databases, and annual updates. Develop and lead project plans, timelines, and test data for implementation.
Initiate requests and define requirements for custom reports and queries based on users’ needs and specifications; work with technical support teams to perform file extracts and queries.
Provide high-level technical assistance to support compliance to department initiatives and mandatory reporting.
Review new technology and processes to determine feasibility with existing systems; prepare data flow diagrams and process flow analysis for current and new automation to ensure maximum system utilization.
Participate in negotiating acceptable issue resolution and required delivery schedules with software, technical, and other third party vendors.
Develop functional designs and detailed specification documentation for complex system modifications and interfaces; coordinate department technology needs with the City’s central information technology staff and vendors. Train and provide technical direction and support to users and operators on software and custom applications; write procedures for utilizing software and applications.
Coordinate with vendors, internal technical staff, management, and system users for the implementation of new systems or functions, facilitate training and development of procedures to promote best practices and efficiencies.
Maintain an open line of communication with users; use a proactive approach to problem solving; negotiate effective resolution to problems and provide alternatives to meet system needs.
Generate standard and custom products such as reports, diagrams, exhibits, and displays. Perform and review daily, monthly, and annual jobs and reports associated with departmental applications.
Provide assistance with the development, preparation and evaluation of Requests for Proposal and contracts associated with computerized system acquisitions; gather vendor and technical information and needs requirements; coordinate the review and approval of requests for proposals; assist with the evaluation of proposals and selection of vendor; assist with the preparation and approval of contracts; monitor contract compliance and maintenance agreements as assigned.
Provide on-call support as required; research, analyze and resolve reported system issues.
Perform related duties as required.
Qualifications
Experience and Education:
- Three years of progressively responsible experience in systems administration, analysis, development and project management related to various system applications used for public safety operations or law enforcement setting, supplemented by completion of the twelfth grade and college level course work in computer science, business information systems, or a related field.
Knowledge of:
- Operations, services, and activities of a business information system program; application system software design, database configurations and process workflows systems analysis, system operations, diagnosing, troubleshooting and general maintenance;
- Procedures related to implementation of information systems; computer system architecture, client/server and web-based protocols, local area network systems; analytical research techniques; training and procedure development;
- Cloud-based computing principles, including SaaS, PaaS, and IaaS, and be familiar with cloud-based analytics tools and platforms, such as Microsoft Azure
- Best practices for tracking and evaluating system performance; software testing methodologies; test results for efficient follow-up and record retention; software applications such as spreadsheets, and databases; pertinent Federal, State, and local laws, codes and regulations.
Ability to:
- Oversee the administration, maintenance, and data analysis of various systems by effectively applying technical knowledge of automated systems hardware and software;
- Understand users’ needs and recommend system modifications; resolve software and application problems; perform system tests and evaluate data; prepare comprehensive technical and informational reports; work independently; prioritize assignments; develop complex project plans and timelines.
- Develop operational procedures and training documentation; provide user training; make sound recommendations; motivate, supervise and lead subordinate staff; communicate clearly and concisely and maintain effective working relationships with those contacted in the course of work.
License/Certification Required: Possession of a valid California Class C driver’s license.
Supplemental Information
IMPORTANT APPLICATION INFORMATION AND INSTRUCTION
Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is on Friday, July 28, 2023 at 5:00PM. Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
The following documents (Personal History Statement and Background Investigation Questionnaire) are required and must be completed and brought to the oral interview:
- Personal History Statement (PHS)
- Background Investigation Questionnaire (BIQ)
- Required Documents
Please provide as many of the required documents along with your PHS and BIQ. Items such as transcripts, credit report or other missing documents can be provided upon your receiving them.
The selection process includes, but is not limited to, a written exam, skills exam, oral interview, background investigation, polygraph examination, psychological evaluation, a medical examination, which includes drug/alcohol screening.
The interview with the background investigator and completion of the background investigation will include, but is not limited to, verification and evaluation of any present and/or past use of drugs, driving and employment history.
Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time, want to screen yourself and withdraw prior to starting the recruitment process.
- Any illegal use, sales, or possession of a drug classified as an opiate (heroin, opium, etc.) or PCP.
- Any use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) within five years of date of application.
- Any illegal use of anabolic steroids within three years of date of application.
- A pattern or history of irresponsibility as evidenced by debt collections, civil judgments, failure to pay, late payments, etc.
- Two or more at-fault traffic collisions within three years of the date of application.
- Conviction of a hit-and run offense.
- Any driver’s license suspension within five years of date of application.
- Conviction of a felony crime.
- Conviction of any misdemeanor crime within five years of application.
- Any conviction as an adult, of any misdemeanor crime involving domestic violence, sexual-related offenses or crimes against children.
- Any conviction as an adult, of a theft or larceny crime.
The following may result in disqualification:
- Use of cocaine, methamphetamine, hallucinogens (GHB, MDMA/ecstasy, ketamine, etc.) previous to five years of application.
- Prior marijuana use.
- Prior nitrous oxide use.
- Illegal use of anabolic steroids previous to three years of application.
- Illegal use of a hypodermic needle/ syringe.
- A bankruptcy within the past three years of date of application.
- More than one moving violation in the past 12 months, and/or three or more moving citations within the past three years, and/or five or more moving citations within the past five years of date of application.
Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating “See Resume” is not an acceptable substitute for a completed application.
The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
Equal Opportunity Employer
The City of Anaheim offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefits amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
To view the current benefits summary, visit: https://www.anaheim.net/DocumentCenter/View/30970/Benefits-Summary-Full-Time
For additional information about the City’s benefits, visit: www.myanaheimbenefits.com
RETIREMENT BENEFITS – The City contracts with the California Public Employees Retirement System (CalPERS) to provide retirement benefits. Retirement formula is based on appointment date and membership status with CalPERS.
Note: Pension contribution limitations are set by CalPERS each calendar year, with compensation limit requirements for Public Employee Pension Reform Act (PEPRA) members and Classic members. Employee contributions will be deposited into a 401(a) account after reaching this limit. Employees with CalPERS membership dates prior to July 1, 1996 are not impacted by these limits.
To view the current limits and additional CalPERS information, visit:
https://www.anaheim.net/DocumentCenter/View/4783/CalPERS-Rates
01
The following Supplemental Questionnaire is part of the examination for this position and will be used to evaluate your qualifications. Based upon the application and responses to the supplemental questionnaire, the best qualified candidates will be invited to participate in the recruitment process. Please read each question carefully and provide a thorough and complete response, detailing your education and work experience. Failure to fully detail all experience or stating experience in response to the supplemental questions but not listing the experience in the application, copy/pasting information, or responses such as “See Resume” or “See Application” will result in your application not being considered. You will not have an opportunity to provide additional information if your application is not selected to proceed in the recruitment process, so you should be sure to detail all relevant education and work experience within your application and supplemental questionnaire.
Do you understand this requirement?
- Yes
- No
02
How many years of progressively responsible experience in systems administration, analysis, development and project management related to automated systems do you possess?
- None
- Less than 3 years
- At least 3 years, less than 4 years
- At least 4 years, less than 5 years
- 5 years or more
03
Please describe in detail your experience in systems administration, analysis, development and project management related to automated systems. If none, type N/A.
04
What is the highest level of education that you have obtained
- Did not complete high school or obtain GED
- Graduated high school or obtained GED
- Some college level coursework
- Associate degree
- Bachelor’s degree
- Graduate degree
05
Please describe your education, including relevant college level coursework and degree(s) if applicable. If none, type N/A.
06
Do you have experience working with systems related to public safety operations or within a law enforcement setting?
- Yes
- No
07
Please describe in detail your experience working with systems related to public safety operations or within a law enforcement setting. If none, type N/A.
08
Do you possess experience managing system compliance for CJIS and HIPAA?
- Yes
- No
09
Please describe in detail your knowledge and experience with managing system compliance for CJIS and HIPAA. If none, type N/A.
10
Please describe in detail your experience in managing system implementation projects. Please include in your response the types of systems implemented and the project budget. If none, type N/A.
11
Do you have experience in conducting a needs assessment including development and implementation of a feasible and applicable solution?
- Yes
- No
12
Describe in detail (with examples) your experience in conducting a needs assessment including development and implementation of a feasible and applicable solution. If none, type N/A.
Required Question