Business Intelligence Manager (Department Promotional Only)

Salary : $13,022.53 – $16,281.20 Monthly

Location : County of San Mateo, CA

Job Type: Full-Time

Job Number: D017A

Department: Health IT

Division: Health IT

Opening Date: 05/17/2023

Closing Date: 6/1/2023 11:59 PM Pacific

Description
NOTE: This recruitment schedule was amended on May 30, 2023 to extend the closing date. Final Closing Date will be June 1, 2023.

San Mateo County Health is seeking a well-qualified individual for the position of Business Intelligence (BI) Manager to design, plan, monitor, and improve the organization’s Data Management functions with the central objective to ensure that the organization’s Data Management disciplines are running effectively and meet the organization’s data needs. The BI Manager must be able to understand both the technical points of Data Management, as well as the organization’s drivers and needs regarding data. This individual must be able to understand the organization’s complex environment and develop a strategic plan for the technical space considering the organization’s perspective and needs. The BI Manager will also work closely with executives and stakeholders in all Health Divisions, County Information Services Department (ISD), other departments within the County and outside agencies and vendors to identify, recommend, develop, implement, and support analytics solutions to deliver essential information to satisfy information needs.

The current vacancy is a regular position in the Health IT (HIT) Division located in San Mateo, CA, but will drive/travel throughout the County to perform the duties of the job. Occasionally will be required to work on weekends, holidays, evenings, other shifts, and be on-call. Currently this is a hybrid position and will require in-person, onsite and remote work that will vary based on needs.

Primary duties of this position include, but not limited to, the following:

Strategy & Planning

• Work with stakeholders to define business and systems requirements for new information technologies, particularly in the areas of BI, analytics, and data warehousing.
• Work with different business units at the director level to align the business and IT.
• Ensure the efficient utilization of data resources across different business units.
• Oversee reports, dashboards, and information artifacts.
• Develop global maintenance schedules for BI and data warehousing systems.
• Promote BI program.
• Develop business intelligence competency improvement plans.
• Facilitate system feasibility studies, proof of concepts, pilot project, and testing.
• Examine, refine, and develop BI metrics.
• Ensure best practices are established for effective problem resolution for a high availability, 24/7, public health environment.
• Develop, implement, and maintain all key BI and data management policies and procedures, including those for BI/EDW architecture, data centers, standards, purchasing, monitoring, and service provision.

Acquisition & Deployment

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of BI/EDW systems, including data architecture, data integration, high availability, security, and data privacy.
• Define the short- and long-term strategies for the corporate BI/analytics program to ensure effective delivery of information that meets current and future requirements.
• Analyze existing operations and make recommendations for the improvement and growth of the BI/EDW architecture.
• Conduct research and remain current with the latest data technologies and solutions in support of future data management procurement efforts.
• Develop requests for proposal.

Operational Management

• Practice asset management for hardware, software, and equipment.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Ensure change management practices conform to organization-wide standards.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding information-based decision making.

The ideal candidate will possess:

• A Bachelor’s Degree in a related field.
• At least five years of experience managing healthcare information systems and technology within the last 10 years, preferably with an emphasis in public health, hospital or health systems.
• At least three years of management experience to include supervision, training, coaching and mentoring health IT technical staff.
• At least five years of experience in the health IT field.
• Operations experience: including application lifecycle portfolio management, Task/Project/Issue tracking, visualization/analysis.
• Information and Technology-Performance Improvement/Quality Improvement, Patient/Client Centric Health Outcomes.
• Demonstrated ability to build collaborative business relationships with peers, customers and executive leadership.
• Experience working with government organizations.
• Excellent written and verbal communication skills.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.
Examples Of Duties
Duties may include, but are not limited to, the following:

• Develop and implement goals and objectives for assigned program area(s).
• Manage and oversee data analytics and business intelligence projects across SMC Health.
• Work collaboratively with SMC Health leadership and staff to identify and address data and business intelligence needs.
• Develop and implement data governance policies and procedures to ensure the accuracy, consistency, and security of data.
• Develop and implement data visualization and reporting tools to facilitate decision-making and performance monitoring.
• Monitor program budget and performance for assigned program area(s).
• Direct, oversee and participate in the development and implementation of standard work for staff; assign daily work, projects and programs; measure, monitor and report on the effectiveness of the team and work products.
• Ensure compliance with policies and standards and implement corrective actions to assure high quality and measurable performance.
• Anticipate and respond to technology lifecycle needs.
• Coordinate operations with other divisions, County departments and other agencies to promote maximum creativity and efficiency.
• Lead the development and implementation of new analytics tools and technologies to improve operations and performance.
• Manage a team of data analysts and business intelligence professionals, providing guidance and support as needed.
• Collaborate with IT staff to ensure the efficient and effective use of data management systems and applications.
• Monitor and evaluate the performance of data and analytics initiatives, and provide regular reports to leadership and stakeholders.
• Stay up-to-date on trends and best practices in data management, analytics, and business intelligence, and provide recommendations to leadership as needed.
• Research and prepare comprehensive technical analyses, studies and reports.
• Oversee and participate in selecting, training, motivating and evaluating personnel and contractors; recommend and implement personnel actions, such as promotions, transfers, discharges and disciplinary measures.
• Represent the division in outside groups and organizations; participate in outside community and professional groups and committees, as needed; provide technical assistance as necessary.
• Perform related duties as assigned.

Qualifications
County Status: An applicant must have been a County of San Mateo employee in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra-help/term position prior to the final filing date.

Knowledge of:

• Information systems and technology frameworks (e.g., ITIL, COBIT), design, implementation and operations practices, specifically those related to Healthcare systems.
• Pertinent local, state and federal laws, rules and regulations, including healthcare IT standards.
• Organizational, administrative, and management principles and practices.
• Resource allocation, planning and budgeting.
• Methods of organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Principles and practices of business systems analysis.
• Principles and practices of public administration, personnel management and project management.
• Principles of supervision, training and performance evaluations.
• Public relations.
• Information Technology (IT) strategic planning.

Skill/Ability to:

• Anticipate and plan for the department’s IT needs, and organizational structure.
• Create goals and strategies that support department’s vision and management philosophy.
• Direct and coordinate all aspects of information services administration.
• Supervise, train, and evaluate the work of supervisory and/or management, professional, technical and clerical staff.
• Analyze and evaluate statistical data and reports related to information services management.
• Interpret, apply, and explain County policies and state and federal legislation related to IT.
• Plan, schedule and manage large scale projects.
• Develop and implement automated business systems to include work-flow based applications.
• Establish and evaluate policies, procedures and controls related to the department’s IT programs and services.
• Effectively and persuasively communicate both orally and in writing.
• Identify existing or potential problems, secure relevant information relating data from a variety of sources, determine probable cause(s), and effect appropriate solution(s).
• Successfully develop and manage IT budget and expenditures.
• Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Establish and maintain effective work relationships with those contacted in the performance of required duties.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. Typical ways to qualify is a bachelor’s degree in information technology or related field AND four years of increasingly responsible experience performing duties related to IT management in a large, complex agency including at least two years of recent experience in a healthcare industry and at least one year of administrative or managerial experience.

License/Certification

• Must have at least two (2) active IT certifications that are relevant to area of responsibility. For Managers working directly with Epic, one of the two certifications must be for an Epic module.
• For internal candidates applying for promotion during initial training/certification phase of the County Epic project only:
  • Must obtain an Epic certification in one module by date set forth in the Epic Project Training schedule. This substitution will be sunset at end of Epic implementation.

Application/Examination
Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates’ application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County’s website, you may click the “Apply” buttonIf you are not on the County’s website, please go toto apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
~ TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date: June 1, 2023
Application Screening: Week of May 30, 2023
Combined Civil Service Panel/Departmental Interviews: To Be Determined
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Talent Acquisition Contact: Yvonne Alvidrez (051723) (Health Information Systems and Technology Manager – D107)

Please visit for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

This recruitment is Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date may apply. Are you currently a San Mateo County Health employee in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date with at least 1040 hours of continuous service? (A “No” answer will disqualify you from this recruitment.)

• Yes
• No

02

IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses.

• I have read and understand this important information. Proceed to supplemental questions.

03

This position requires:Must have at least two (2) active IT certifications that are relevant to area of responsibility. For Managers working directly with Epic, one of the two certifications must be for an Epic module.For internal candidates applying for promotion during initial training/certification phase of the County Epic project only: Must obtain an Epic certification in one module by date set forth in the Epic Project Training schedule. This substitution will be sunset at end of Epic implementation.Please describe how you meet these requirements. (Attach copies of certifications to application.)

04

Describe the education and experience that has prepared you for this Business Intelligence Manager position. Be detailed and complete in your response.

05

Describe your experience supporting healthcare applications, such as an electronic health record. Describe your approach to maintaining a healthcare software application over its lifecycle, including change management, communications, and vendor relationship management. Be detailed and complete in your response.

06

Describe your experience supervising and training Health IT staff, specifically the methods you use to lead and motivate technical employees. Be detailed and complete in your response.

Required Question