Salary: $56,676.00 – $76,188.00 Annually
Location : Thurston County – Tumwater, WA
Job Type: Full Time – Non-Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2023-06771
Department: Dept. of Retirement Systems
Division: Project Management Division
Opening Date: 07/25/2023
Description
drs.wa.gov
DRS is seeking four motivated organizational change management team members to collaborate with our business teams and project team to maximize user engagement and adoption of modern business processes and technology for pension administration. If you have great people and analytical skills and love to help people succeed with transformational change projects, please keep reading!
Note: This position is a four-year project position through June 2027. The recruitment will remain open until the position is filled. The hiring manager reserves the right to make a hiring decision at any time. Early applications are encouraged.
About DRS
Here at the Department of Retirement Systems (DRS), we are responsible for providing information, tools, expertise, and services that ensure our members receive the retirement benefits they earn while in public service. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and serve over 870,000 current and former public employees in Washington.
Our Customers
Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers. Our customers expect to be treated respectfully, to receive responsive service, and for the information they receive to be right. We are dedicated to our customers and to meeting and exceeding these expectations.
Our LocationOur office is located in Tumwater, part of the Olympia/Tumwater/Lacey tri-city area on the southernmost tip of Puget Sound. We are part of a community rich in history, culture, and natural beauty.
Why Work for DRS?
At DRS, we are one team. Regardless of what our specific duties may be, we are all dedicated to one purpose: serving our customers. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.
At DRS, team members enjoy:
- $1000 COVID booster incentive with up-to-date vaccination
- A modern work environment
- Flexible and compressed work schedules
- Free parking
- Commute Trip Reduction
- Infants at Work Program
- Tuition reimbursement
- Eligibility for Public Service Loan Forgiveness
- Opportunities for professional growth
- Commitment to team member safety and wellness
- Community involvement/charitable giving
Come join our team!
Duties
We are seeking to fill four (4) Business Liaison positions to serve on the CORE: Pension Administration Modernization project’s Organizational Change Management team. As a Business Liaison you will be responsible for executing a comprehensive user engagement plan to ensure that the “voice of the customer” is represented in the implementation of the CORE: PAM project. Business Liaisons coordinate cooperation between the CORE Project Team and business teams by facilitating bilateral communication, business user engagement in project activities, and training. You will provide advice and consultation to the project team and leadership to successfully identify, define and plan for business change impacts throughout the lifecycle of the CORE: PAM Project. The Business Liaison provides coaching and organizational change management tactics to support individual and business team change readiness.
As a Business Liaison you will be assigned to support a specific business area: Retirement Services Division, Administrative Services (Employer Support Services, Legal Services, and Office Services), Executive offices, or the Information Services Division and Project Management Office.
As a Business Liaison you will:
- Establish and maintain regular two-way communication with business owners and team members to gain an understanding of business and ensure that business needs are being met.
- Champion business process modernization and technology adoption.
- Contribute to business process, rule, and policy documentation and training.
- Support integration of organizational change management and project management.
Qualifications
The requirements:
- Option 1: At least three (3) years experience identifying problems, analyzing business, management or technology needs to facilitate change in organizations business, management, or technology services; organizational development, process improvement or managing change.
OR
- Option 2: A bachelor’s degree in business administration, public administration, organizational development, or related field and one (1) year experience identifying problems, analyzing business, management or technology needs to facilitate change in organizations business, management, or technology services; organizational development, process improvement or managing change.
Additional requirements:
- At least two (2) years of experience planning, supporting, or implementing business process improvement or organizational change efforts;
- Demonstrated proficiency in developing visual representations of data;
- Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer); and;
Demonstrated proficiency in the following competency areas:
Managing Change
Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee reactions following implementation.
Facilitating Others
Effectively organizes, coordinates and leads small groups and/or OCM aspects of project work to accomplish specific goals. Manages change by providing the needed structure and environment for interactions to be effective. Is an effective communications link and reliable source of information for others.
Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.
Customer Focus
Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.
Researching and Gathering Information
Effectively identifies, collects, organizes and documents relevant data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.
Supplemental Information
Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments “see attachments” will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.
Please attach the following to your online application:
- A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
- A chronological resume outlining your experience to-date; and
Important Information:
- If you are a preferred candidate for this position, a professional reference from your current or most recent supervisor will be required.
- Please provide three professional references who can endorse your work performance, technical skills, and knowledge. A preferred professional reference would include a supervisor or manager.
- Candidates who are current or recent state employees, we will also review the personnel file as part of our process.
- A job offer is contingent upon completion of a background check that includes a criminal record review.
- Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
Veteran’s Preference: Applicants wishing to claim Veteran’s Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran’s Preference and guidance on how to determine if you are eligible,
The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.
If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That’s why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees’ Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems’ web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
02
The application process requires that you attached a cover letter detailing how you meet the qualifications of this position, resume and a list of three professional references? Please click below to indicate you have attached the required documentation.
- Yes, I have attached a cover letter, resume and a list of three professional references.
- No, I have not attached a cover letter, resume and a list of three professional references.
03
How did you learn about this employment opportunity?
- The careers.wa.gov website
- The DRS website
- E-mail/text notification from DRS
- From a DRS employee
- WorkSource
- College Career Site
- Handshake
- Indeed
- WA State Business Resource Group (VERG, RAIN etc.)
- From another source
- Career Fair
04
Are you willing and able to undergo a criminal background check if you are the preferred candidate for this position? Information from the background check will not necessarily preclude employment but will be considered in determining suitability and competence to perform in this position.
- Yes
- No
Required Question