Business Management Senior Analyst (hybrid potential)

Hours

40

Pay Range

$66,560 – $109,720 annually

Department Overview

Business Transformation Senior Analyst will be a critical member of the Business Transformation team within the Customer Advocacy & Insights function. They will support driving creative solutions to both business and regulator led complex problems, in a highly matrixed environment requiring engagement across the whole of AMCB (‘America’s Most Convenient Bank’). The role will help AMCB wide business leaders and executives analyze data, identify key areas of focus, and develop & deliver solutions to reduce customer irritants, and improve customer experience. Leveraging a strong analytical and proactive approach, this role will lead design thinking working sessions to explore and address complex business challenges.

Job Details

Leads a group of L&D specialists/professionals across various business locations/geography

Executes as a key contributor the strategic L&D initiatives and decisions making related to own area of expertise

Identifies the need to negotiate and influence within the business line and recommends solutions

Supports training budget by ensuring that all team members adhere to budget and takes corrective action as required

Supports the review of vendor/consultant relationships to determine effectiveness of meeting future training and service needs

Completes appropriate analysis to measure the value of training programs and considers alternatives to provide the most effective training solutions available within budgetary constraints

Leads the team by recruiting, selecting and developing a diverse team

Supports talent development by valuing high performers

Coaches Employees during one on ones and projects to facilitate ongoing Employee development. Evaluates performance based on job accountabilities and objectives

Works collaboratively to identify, analyze, and resolve operational issues that align with overall TD University strategy and objectives

Provides guidance and expertise in the determination of instances where computer-based training and / or web-based training is the most efficient responses to the training requirement

Assesses operational objectives and assists in designing appropriately targeted material in an efficient manner minimizing lost productivity

Job Requirements

Bachelor’s degree or progressive work experience in addition to experience below

5+ years related experience required

Expert presentation and facilitation skills are required

In-depth knowledge of training practices and principles of adult learning theory is required

Ability to analyze training feedback and appropriately modify training programs is required

Proven leadership ability to manage and provide for the professional development of retail staff across the network

Excellent communication skills to relate to all levels of staff and in a variety of settings

Ability to work flexible hours and travel throughout the TD footprint

Must be eligible for employment under regulatory standards applicable to the position.

Company Overview

About TD Bank, America’s Most Convenient Bank®

TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US .

TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com .

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.