Salary: See Position Description
Location : Social Services Newton, NC
Job Type: Full-Time
Job Number: 01750
Department: Social Services
Opening Date: 06/02/2023
Closing Date: 6/16/2023 11:59 PM Eastern
Position Description
Salary Range: $53,888.61 – $88,916.20 (Compensation negotiable within the salary range for fully qualified applicants. Salary rates are based on education, skill, and experience level as well as internal equity and market rates.)
**The anticipated starting salary for this position is $53,888.61, which is negotiable. **
Catawba County Social Services is recruiting an Office Manager (Business Manager I) for Senior Nutrition Services to provide business functions to support the operations of Nutrition Services, Seniors Morning Out, Home Delivered Meals, and Frozen Meals. This position also has a strong focus on customer service, teamwork and program logistics.
Doing what’s right:
- Provide support and oversight of office functions that keep nutrition programs (Meals on Wheels, Seniors Morning Out and Frozen Meal Programs) running effectively and efficiently to serve seniors in the community.
Doing what matters most:
- Provide high quality customer service to nutrition clients, volunteers and nutrition staff.
Doing it together:
- Work with nutrition staff, clients, volunteers and community partners to ensure seniors have access to Nutrition Services.
Doing it well:
- Striving for excellence in meeting all mandated standards in a rewarding environment that ultimately seeks to provide the best services possible to seniors in our community.
Responsibilities
- Serve as the first point of contact for in-person visitors and people calling the main line, providing a high level of customer service to all external and internal customers.
- Oversee nutrition databases for Home Delivered Meals program, Seniors Morning Out and Frozen Meals and assure that client records are accurately completed and reviewed in order to comply with Home and Community Care Block Grant requirements.
- Work closely with Seniors Morning Out Site supervisors and HDM case managers to assure that daily meal orders (400+ meals) are accurate and timely each day.
- Collect statistics for all SNS programs to be used for outcome reporting, grants and public talks and maintain records for all fundraisers and maintain distribution database for annual Fund Drive.
- Supervise purchasing for Senior Nutrition Services and reconcile use of procurement cards for the unit.
- Verify and approve caterer invoices for all meal purchases and track 5310 transportation grant expenditures and reviews monthly invoices for accuracy.
- Prepare and record all deposits for the unit.
- Create and manage social media content as well as develop newsletters and annual campaign print material.
Qualifications
- Master’s degree in Business Administration, Public Administration, Accounting or a related field and 1 year of experience in program or business office management, including fiscal/budgeting responsibilities, OR
- Bachelor’s degree in Business Administration, Public Administration, Accounting or a related field and 3 years of experience in program or business office management, including fiscal/budgeting responsibilities
ADDITIONAL REQUIREMENTS:
- A valid Driver’s license with a safe driving record
- Excellent management and coaching skills with the ability to promote teamwork, customer service, and commitment to organizational goals
- Outstanding communication, both oral and written
- Exceptional organizational skills with ability to multi-task and perform with accuracy and attention to detail
- Experience with budgeting, contract management, and negotiations
- Outstanding communication, both oral and written
- Highly customer service focused
- Strong interpersonal and networking skills to work collaboratively with community partners
- This position is considered light work; lifting up to 20 pounds.
As of 7/1/2022:
You will find that Catawba County has one of the best benefits packages around. Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees’ suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization. Available benefits include:
Health Care
- Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA). Coverage may also be purchased for spouse, child(ren), or family.
- Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care. Coverage for the same benefits may also be purchased for spouse, child(ren) and family. In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
- Vision Care: Coverage is available, at group rates, for employee and dependents, with 2 plan options to choose from.
- Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
- Flexible Spending Accounts: Pre-tax accounts which can be used to pay for qualified out-of-pocket medical, dental, vision expenses.
Employee Wellness
- Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week. Services provided include acute care, first aid, evaluation and care for workers’ compensation injuries, pre-employment screenings, health education, and behavioral health referrals. Services offered both in person and through telehealth. Acute care available to employee’s children ages 5-17 regardless of health insurance coverage and for employee’s adult children (ages 18-26) or employee’s spouse if covered on the county’s health insurance.
- Wellness: The County recognizes the importance of our health and well-being. We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education and more.
- Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home. Services are provided in a private and confidential setting (in-person or virtually). The County provides coverage for the first six visits.
Work Life Balance
- Annual Leave: Full-time employees earn from 10-21 days annually based on years of service. Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
- Sick Leave: Full-time employees earn one day (8 hours) of sick leave per month. Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
- Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
- Flexible work schedules.
- Time off for activities that support our local schools.
- Continuing educational assistance.
- Discount tickets to recreational venues.
- Employee appreciation days/activities.
- Tax-free flexible spending account to pay for dependent care.
Financial Security
- Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic. Employees contribute 6% of their salary, which is tax deferred. After (5) years of creditable service, you become fully vested in the retirement system. Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
- 401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County). Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
- Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
- Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter. This lump sum payment rewards employees for their length of service to Catawba County. The amount is based on years of service.
- Life Insurance: Death benefit equal to one times employee’s annual salary with a minimum coverage amount of $25,000. Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
- Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
- Long Term Disability: Available through payroll deduction at group rates.
- Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).
01
Describe experience you have with office management and customer service.
Required Question