Department Summary
At Boost Mobile, we deliver value without compromise, continually redefining what’s possible from a mobile carrier for more than seven million customers.
Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we’re building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all.
Together, we’ll draw on our legacies of disruption to change the way the world communicates.
Job Duties and Responsibilities
In this role, you will
- Engage with key partners to determine reporting gaps and process improvement opportunities
- Manage the retail wireless internal and partner project pipeline
- Document and track business requirements
- Assist with special cross-functional projects and process improvement initiatives
- Manage escalations related to all aspects of Boost operations and drive resolutions
- Analyze data to identify trends, patterns, and areas of opportunity
- Develop and maintain reports, dashboards, and metrics to track and measure KPIs
- Conduct root cause analysis to identify underlying issues impacting customer, retailer, or internal performance and develop solutions to address them
- Utilize data-driven insights to make recommendations for improving processes, policies, and procedures
- Support the implementation of new tools, technologies, and systems to optimize operations
- Stay updated on best practices and industry trends and proactively recommend improvements
Skills, Experience and Requirements
- Bachelor’s degree
- 4+ years of telecom, operations, project management, or business analytics related experience
- MBA is a plus
- Ability to extract and manipulate large data sets across multiple applications
- Exceptional problem-solving skills and the ability to convey findings from complex data sets with the use of easy-to-understand charts, graphs, and observations
- Ability to articulate detailed business requirements for IT project request documents
- Some experience with SQL and ability to write basic queries is a bonus
- Experience driving process improvements
- Excellent verbal and written communication skills
- Intermediate level proficiency with Microsoft Office and G-Suite products
This role is not eligible for sponsorship
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.