Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH
Job Duties and Responsibilities
This is a position on the Wireless Compensation team which consists of two different groups (Commissions and Appeals Escalations) within the Sales Operations group. The Business Analyst, Wireless Appeals position interacts with internal and external customers to address payment inquiries, escalation requests, and general questions across multiple DISH Wireless businesses.
Key Responsibilities:
- You will leverage/understand DISH Business Rules, Intranet Resources, and front-end tools (ie. CApp, epay, B2B etc.), to research and close inquiries, escalation requests, and answer questions from internal teams and external third-party partners
- You are able to navigate and understand data presented in Tableau Dashboards and other reporting to help manage business changes, identify business trends, and provide recommendations to address issues and improve existing processes
- You will gain basic knowledge of SQL (select, from, where, joins), understand the function of the query, and be able to verify/analyze the data you have gathered through your query
- You will attend and support/lead project meetings and provide insights and feedback where applicable; if the ideas/topics are beyond the scope of your understanding, it is expected that you can summarize all open questions and follow up with your team and manager
- You shall maintain professionalism at all times; you will be working with business partners of various backgrounds and levels of business and process acumen; analysts will manage these relationships professionally by clearly establishing and communicating expectations
- This team thrives on teamwork, so you must embrace teamwork and enjoy working closely with others
Skills, Experience and Requirements
Education: Bachelor’s degree from four-year College or University, or 2+ years of relevant work experience
Skills and Qualifications:
- Innovative, forward-thinking, and detailed oriented
- Ability to manage tight deadlines, prioritize workload, and achieve effective results in a fast-paced, dynamic environment
- Interpersonal skills with the ability to effectively communicate verbally and in writing
- Organizational, analytical, and problem-solving skills
- Knowledge of Google Suite
- Strong work ethic and willingness to learn about new concepts and different cultures
- Experience with coding in SQL; at minimum, must be able to review SQL
Salary Range
Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.