Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH
Job Duties and Responsibilities
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing upfront analysis for enterprise releases and projects. The department also provides support for back-office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
- Customer Payments, Refunds, and Chargebacks
- Billing Accuracy
- Customer Fraud
- Revenue Assurance
- Vendor Relations (ie. CSG, Payment Gateways/Processors, eCom, Crypto, etc)
The Business Operations Manager will lead the DISH TV Billing and Payments Operations team within Billing and Credit for all day to day operations, billing & payment related projects, initiatives, and escalations for DISH customer billing and payment operations. A successful candidate will have a strong focus on team and employee development, as well as the ability to manage multiple processes and workstreams. Also, this candidate will work on various managerial functions, data analysis, process improvement initiatives, and is willing to roll up their sleeves and get into the trenches when needed.
Key Responsibilities:
- Manage the DISH TV Billing and Payments Operations team’s daily operations including hiring, performance evaluation, providing constructive feedback, directing workflow, and team responsibilities
- Serve as a Subject Matter Expert and fully understand processes and their impact on the overall Dish business; analyze, identify, and implement potential process and system enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and reports; assist in the completion of projects and use discretion to determine the methods to meet established goals
- Responsible for all DISH Billing & Payment operations linked to payments, refunds & billing
- Coordinate and manage all customer facing and non customer facing release related activities for Billing & Payments for the organization from a Billing and Credit department perspective
- Evaluate business needs and develop/establish Objectives and Key Results (OKRs).
- Develop reporting, plans to achieve significant milestones, and deliver results for established OKRs
- Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
- Ability to engage team development and foster employee career growth
Skills, Experience and Requirements
Education: Bachelor’s Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience
Skills and Qualifications:
- Experience in Customer/Vendor payments and/or Billing preferred
- Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
- Experience with SQL or Tableau is a plus
- Proficiency with Google Suite
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments
Salary Range
Compensation: $76,300.00/Year – $109,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.