Department Summary
Gen Mobile is the newest brand added to the DISH Wireless family. At Gen Mobile, we deliver value without compromise, continually redefining what’s possible from a mobile carrier!
Our teams reimagine connectivity through new platforms, new business models and new ways of thinking. Today, we’re building a multi-brand wireless telco alongside DISH and its first-of-a-kind network to upend the retail market and deliver groundbreaking new experiences for all.
Together, we’ll draw on our legacies of disruption to change the way the world communicates.
Job Duties and Responsibilities
This Business Operations Manager will be working within the Gen Mobile Prepaid Field Sales Team. This role will be working in a collaborative and fast-paced environment.
Responsibilities include:
- Manage sales operations and sales operations staff to support the prepaid sales for the Gen Mobile Brand
- Develop and implement sales operations processes and best practices that can be implemented throughout the prepaid sales organization including onboarding of retailers, tracking of KPI’s, and implementation of promotions
- Responsible for developing and automating daily/weekly/monthly/ad-hoc reporting for Gen Mobile prepaid sales teams and distributors
- Handle key operational support functions and special ad-hoc projects for the prepaid sales department
- Administer dealer approval process and oversee distributor sales operations training
- Responsible for various Gen Brand senior meeting content and reporting
- Partner with Sales team to identify sales metric opportunities within markets
- Maintain and develop content, reporting, presentation building, and operational direction within the prepaid sales channels
- Provide operational support and guidance for the distributor and TSP program
- POC for various partners on special projects assigned by supervisor
- Additional Ops support as assigned by supervisor which includes cross-functional support to Gen Mobile Ops, Marketing, and Finance
- Work with DISH headquarters related to reporting and audit requirements
Skills, Experience and Requirements
Minimum skills/experience:
- Bachelor’s degree in business, operations, or related field; equivalent combination of education and experience will be considered
- 5+ years of relevant experience supporting a sales or operations organization
- Advanced in GSuite and MS Office
- Ability to travel and work with local leadership to identify operational shortfalls and develop and execute fixes
- Ability to quickly ingest data and turn it into actionable reporting for teams
- Relationship management across sales operations team, sales team, and other departments
Desired skills/experience:
- Ability to present sales analysis to the Gen Mobile team as well as distributors and dealer partners (in person/virtual)
- Demonstrates the ability to multi-task, prioritize team’s work, and drive positive change consistent with overarching organizational goals
- Proactively recognizes and defines opportunities/problems, determines solutions to address them, and independently oversees solutions through to completion
- Demonstrates strong negotiation skills at all levels of the organization, striving for win-win solutions
- Regularly recommends changes that improve existing business processes, overall enterprise performance, and sales operations.
- Strong project management skills including a demonstrated ability to plan, schedule, organize, coordinate, manage, & evaluate project efficiency.
- Ability to deliver popular and unpopular messages with the appropriate level of transparency
- Developer experience (Google App Scripts, Python, SQL, Javascript)
- Efficiency through automation
Salary Range
Compensation: $75,600.00/Year – $108,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.