About Us:
Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/
Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.
Job Summary/Basic Function:
This position manages day-to-day activities to ensure the department is running efficiently and meets the expectations and needs of customers and staff. Assists with the management/administrative aspects and has operational control of a range of projects. Works on assignments related to project development and management initiatives, internal operating procedures, business processes, and policies.
Department Overview:
The School of Public Service is a multi-program unit that includes Military Science, Criminal Justice, Political Science, and more. As the Business Operations Supervisor, you will supervise our Admin team of seven, who support all the faculty.
Level Scope:
Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process, or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.
Essential Functions:
60% of the Time the Business Operations Supervisor must:
- Supervise employees, including making decisions about hiring, evaluating, scheduling/work assignments, work procedures, resolving conflicts, and training. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations.
- Directs customer service and support functions. Assists in performing all tasks necessary to achieve the organization’s mission and helps execute staff succession and growth plans. Lead efforts to recruit new employees with the goal of attracting and retaining qualified individuals.
- Manages quality assurance programs.
- Serves as liaison to other team members, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance.
35% of the Time the Business Operations Supervisor must:
- Complete yearly performance evaluations of administrative support with input from indirect reports.
- Creates, executes, and oversees process development for all of SPS in collaboration with Business Operations Manager and Deans, in order to improve operations and increase productivity.
- Manages workload responsibilities for direct reports, ensuring timely completion of tasks with consideration of individuals’ time off and other campus activities.
- Completes tasks as needed to support Team Support in purchasing, travel, compliance, and other student and faculty needs.
- Schedules and runs regular meetings for Team Support to enhance training, collaboration, and culture among the group.
- Communicates information regarding policy, procedures, and compliance to SPS faculty and staff as needed.
- Coordinates Space planning with the Associate Dean and Dean of the School.
- Assists in Onboarding and Offboarding of faculty and staff as needed.
5% of the Time the Business Operations Supervisor must:
- Perform other duties as assigned.
Knowledge, Skills, Abilities:
- Ability to multitask and delegate
- Excellent oral and written communication skills
- Demonstrated ability to work well under pressure and with tight deadlines
- Ability to perform a wide range of duties and tasks
- Refined ability to delegate responsibilities and provide leadership and training to key personnel
Minimum Qualifications:
Bachelor’s degree or equivalent experience including 1 year of managerial experience
Preferred Qualifications:
Experience with leading a team of entry-level employees Salary and Benefits:
$50,000 to $56,000. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/ .
Required Application Materials:
Resume and Cover Letter
Advertised: September 6, 2023 Mountain Daylight Time
Applications close: September 19, 2023 11:55 PM Mountain Daylight Time