When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there’s no organization better than Road Scholar. What’s our secret? Dedicated and talented staff who believe in our mission.
Under the direction of the Director, Business Process Management, the Business Process Manager evaluates, designs, executes, measures, and ensures appropriate controls are in place for automated and non-automated business processes to achieve consistent, targeted results aligned with strategic goals. Works collaboratively across the organization to help improve management of a business process, focusing on innovation, controls, and metrics that impact results and assist the organization in meeting its goals and objectives with more agility.
Road Scholar offers a remote-first work environment. The compensation range for this exempt level salaried position is $110,000 – $115,000.
You will…
- Partner with business managers in identifying and evaluating opportunities for improvement by contributing towards solving process-related challenges and creating business processes to accomplish specific business objectives
- Lead and/or participate in high-impact cross functional business process projects that seek to achieve the business goals of the organization
- Challenge existing thinking around organizational design/structure and ways of working to discover underlying drivers and mental models behind current design
- Analyze the make-up of business processes and activities to ensure business processes are established to enable easy achievement of business goals
- Facilitate teamwork to critically review current processes and procedures for effectiveness, quality, and simplification
- Measure, monitor, and provide feedback on performance of business processes
- Assist with construction of a business process methodology toolkit and practice standards for team
You need…
- Bachelor’s or master’s degree in business or project management or any related field
- Minimum of ten years of experience that includes:
- 5 years professional experience in operations management including direction of staff, development of processes and procedures, monitoring and controlling of business activities, and implementing broad change initiatives
- 5 years leading process and performance improvement engagements with demonstrated success in improving the ability of business to deliver on its goals
- Lean certified or Lean/Six Sigma black belt certified andPMI PMP certification or equivalent years of experience a plus
- Aptitude for business management, awareness of the impact of culture and structure on underlying process design and understanding of problem solving for the greater good
- Perseverance in implementing improvement initiatives and challenging entrenched practices; skilled in change management tools and techniques
- Mastery of current state process analysis and future state business design
- Expertise to design solutions that address systemic problems and system-level causes
- Exceptional communication and meeting facilitation skills
- Proficiency in executing analysis through leveraging BPM techniques, concepts, and tools such as Lean, DMAIC
- Highly-skilled in identifying, detecting, and creating business processes that serve to further the organization’s goals and in retiring those that do not
- Expertise to design solutions that address systemic problems and system-level causes
- Terminological sensitivity and exceptional capability to develop clear, consistent, and simple to understand processes and procedures
- Ability to design and assist in implementation of benchmarking and performance measures
- Exceptional communication and meeting facilitation skills
- Ability to discern between work instructions/procedures and business process steps
- Demonstrated competency managing projects from concept creation through implementation; adept at facilitating the definition of project scope, goals, milestones, deliverables, detailed tasks and resource requirements, management of user expectations, and working collaboratively across the enterprise
Why join the Road Scholar Team…
We offer competitive compensation and excellent benefits:
- Medical, Dental and Vision Insurance
- 3 weeks of Vacation Time
- Up to 8 days of Sick Time
- Remote work environment
- Paid Holidays
- Retirement Plan with a company match up to 5%
- Identity Protection
- Unlimited On-line Training thru Linkedinlearning.com
- Learn moreat https://www.roadscholar.org/careers/
For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.
Road Scholar supports diversity in our staff, participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.
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