TP-Link USA is currently seeking a Business Product Technical Support
TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.
Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team!
What we’re looking for:
TP-Link is currently looking for a candidate to join our Product Division as part of a locally based customer support team to support our Business/Enterprise customer base. A position will require a candidate to:
- Support customers in a live-chat environment
- Troubleshoot advanced problems over a wide range of product types and categories.
- Provide complex solutions in an easy-to-understand presentation.
- Provide follow-up via emails or phone calls when required.
What your future looks like:
- Creating instruction FAQs as needed
- Offering technical support for products through chat and email
- Identifying the cause of bugs or problems
- Installing hardware and other equipment
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Full time in Irvine office
Requirements
Education & Experience
- Experienced with Chat support and email support
- Have working experience in the industry (Ubiquiti networks, Aruba, Cisco, Ruckus, etc) will be highly preferred
- 3 years of support experience in a Call/Chat service center environment supporting SMB/Enterprise customers will be preferred.
- Having IT experience will be preferred
- Have the ability to provide customer solutions based on different requirements
- BA Degree from an accredited college (emphasis in technology, computer science, or computer engineering preferred) will be preferred
- Expert-level knowledge of SMB/Enterprise products such as VPN routers, Access Points, Managed Switches, and centralized management systems
- Networking certifications (CCNA/CCNP/Azure/AWS/JNCIA/Etc.) preferred.
- Proficiency in using Microsoft Office programs like Word, Excel, and Outlook
Benefits
Salary: $60K – 80K DOE
What we’re all about:
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team.
We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V.