In Small, Medium, and Corporate (SMC) and Digital Sales (DS), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is committed to delivering the global digital scale engine for our business-this is where you come in.
If you are customer obsessed with a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.
As the Business Program Manager within SMC & Digital Sales (DS) Office of the President, you will contribute by managing the tools, programs, and metrics focused on delivering world-class peak experiences” for our customers and partners whenever engaging with the SMC leadership team.
The range of projects this person owns includes strategic global events, targeted partner engagement planning, co-innovative communication strategy execution and LinkedIn. The role needs an energy generator, eagle-eyed editor, and works well in a highly matrixed v-team environment. This is a highly collaborative role working with communications and segment peers, SMC + DS partners and customers around the world. Another aspect is managing the tools that intersect our business success with the Chief Marketing Office (CMO) and Microsoft Customer and Partner Solutions (MCAPS) to accelerate telling our customer stories through external channels, as well as internal events.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience.
Business Program Management IC4 – The typical base pay range for this role across the U.S. is USD $91,800 – $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 – $195,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
Business Program Planning and Design
- Understands overall business goals for SMC, including its objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans. This role requires aptitude in working cross-functionally with various stakeholders to design compliant, complex programs from initiation to delivery with minimal coaching and maximum creativity. Produces workback plans, stakeholder mapping, proposals, strategy walking deck, internal and external content to incorporate stakeholder needs and ensure business objectives are met.
- Identifies and scopes opportunities to develop new programs and improve current ones to best showcase our leadership, products, and services with a passion to see these events translate into brand affinity, and meaningful business outcomes for our global customers and partners.
- Defines and tracks the success criteria and performance metrics for the program and owns communicating impact and recommendations for optimization on a quarterly basis back to the business.
Business Program Excellence and Execution
- Defines and executes on landing communication plans for one-to-many customer and partner events, such as the target audience(s) and communication strategy. Leads the rhythm of our Quarterly Impact Report to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams (SMC-C, SMB, Strategy, Global Partner Solutions (GPS), Sales Enablement & Operations (SE&O), Artificial Intelligence (AI) team) to ensure all program requirements are understood and can be met. Builds out, writes, and manages the end-to-end customer story lifecycle to showcase internally and externally the impact Microsoft is driving across our customers and partners and local area communities through storytelling and outreach through all channels internal and external such a LinkedIn.
Business Program Management
- Contributes to or leads a portfolio of tools that accelerate and operationalize our Customer Partner events motion including the project plans, workback plans, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
- Demonstrates an understanding of mapping or how systems work and impact one another. Works to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs, and communicates change management to stakeholders.
Business Program Evaluation and Improvement
- Collects and evaluates success criteria and performance metrics, such as acquisition, usage, impact, effectiveness, and customer feedback, and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.
- Utilizes direction and strategy from leadership and the SMC communication messaging architecture regarding business areas of expertise to help create content for new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board.