Do you enjoy applying technology and analytics to hard problems, working across teams and organizations to align and orchestrate stakeholders and working directly with customers on their most challenging technical issues? Do you want to join a team where learning about new technology is part of our everyday experience?
The Industry Solutions Engineering (ISE) team is a global engineering organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We work closely with our customers’ engineers to jointly develop code for cloud-based solutions that can accelerate their organization. We work in collaboration with Microsoft product teams, partners, and open-source communities to empower our customers to do more with the cloud. We pride ourselves in making contributions to open source and making our platforms easier to use.
We develop solutions side-by-side with our customers through collaborative innovation to solve their challenges. This work involves the development of broadly applicable, high-impact solution patterns and open-source software assets that contribute to the Microsoft platform. In this role, you will be working with engineers from your team and our customers’ teams to apply your skills, perspectives, and creativity to grow as engineers and help solve our customers’ toughest challenges.
ISE is part of the Microsoft Industry Solutions organization and is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology – to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
We are hiring a Business Program Manager with deep experience in managing customer relationships and complex technical projects start to finish. In this role, you will work closely with industry aligned stakeholders and crews of software engineers to scope and track progress of customer and partners engagements. This role allows you to show your executive presence, teamwork, and problem-solving skills. As part of the role, you will use your industry and program management experience to contribute to various Microsoft groups, identify trends and patterns and make sure ISE focuses on the most impactful projects. Finally, attention to detail, passion for data driven decisions and collaboration skills are a must.
Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world!
At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It’s an informal and flexible work environment and you’ll be welcome to work in the way that best enables you to get your job done.
We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
Qualifications:
Required / Minimum Qualifications:
- Bachelor’s Degree in Business, Operations, Technology or related field AND 6+ years work experience in program management, process management, process improvement
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- OR equivalent experience.
Preferred Qualifications:
- Experience working with or in Engineering organizations and hands-on experience with CI/CD, Azure Cloud, Data Visualization SW and CRM systems
- Experience working within and directing geographically dispersed, diverse, and virtual teams
- Enjoy travel and comfortable with regional travel up to 25%
Business Program Management IC5 – The typical base pay range for this role across the U.S. is USD $112,200 – $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $142,200 – $213,200 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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Responsibilities:
Business Program Planning and Design
- Demonstrates excellent Program Management discipline including experience as Product Owner role and Agile software methodology as well as thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities.
- Understands and identifies current program/project risks, impact, and develops mitigation plans impacting the broader unit.
- Identifies and scopes opportunities to develop new programs/projects and improve current ones impacting the broader organization.
- Gathers program/project and business requirements, identifies resource needs, and works across teams to align on the plan of record.
- Improves the operations of existing programs/projects by applying industry methodology, identifying highly complex program/project issues, assessing various scenarios, and selecting the optimal scenario to resolve those issues.
- Drives clarity and strives for simplification.
- Works and leads others who work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to drive highly complex programs/projects from initiation to delivery, independently.
- Provides expertise to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are clearly communicated and met.
- Leads the defining and tracking of success criteria and performance measurements (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program/project.
Business Program Excellence and Execution
- Captures, documents and shares best practices to define and execute on landing communication plans and communication strategy.
- Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads others to work across teams (e.g., Engineering, Technical Program Management) to ensure all program/project requirements are understood and can be met.
- Shares expertise on managing highly complex programs/projects with stakeholders, partners, and customers to gain buy in.
- Leverages data and performance measurements (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program/project and show business impact.
- Leads others to adapt communication style and storytelling strategy according to audience and business needs.
Business Program Management
- Leads a portfolio of projects including the scoped projects, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs/projects.
- Communicates the program/project status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.
- Establishes objectives and success criteria for the project in an inclusive, collaborative manner with all stakeholders.
- Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another.
- Leads the collaboration including leveraging other teams (e.g., Engineering, Sales, Partner teams) to ensure program/project processes are rigorous and executed efficiently.
- Develops processes around scope and scheduled changes for programs/projects impacting the broader unit and communicates them to stakeholders.
- Recognizes process gaps/inefficiencies and drives strategies for optimization.
Business Program Evaluation and Improvement
- Provides insight to cost-benefit analyses to examine performance to value drivers (e.g., return on investment [ROI]).
- Leads monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly.
- Provides insight to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as impact, effectiveness, and customer feedback, and uses dashboards to monitor highly complex /projects and ensure all activities align with business and program/project objectives.
- Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights and key learnings that help identify current and future program/project risks and mitigation plans, as well as opportunities to streamline and optimize programs/projects based on lessons learned that impact the broader unit.
- Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly.
- Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication to the organization.
- Ensures buy in and adoption of the new program or change by others in the organization.
- Leads others to develop the collateral required to enable key stakeholders and others to be on board.