POSITION SUMMARY:
The Business Service Officer will work closely with the Complex Business Service Officer to supervise, manage and support all business and service functions within the Complex. Additional job duties include facilitating communication and training for service staff, and partnering with the Complex Risk Officers in ensuring compliance standards are met. The Business Service Manager will report directly to the Complex Business Service Officer.
DUTIES and RESPONSIBILITIES:
• Primary responsibility for the business and service functions, with focus on consistency, quality, and compliance with Firm policies and procedure
• Responsible for supervision of support staff including managing their training and development
• Expense management including budget tracking, headcount ratios, travel and expense reports and other programs with a focus on adherence to firm policie
• Manage and promote firm initiatives, projects and remediation
• Work with Complex Business Service Officer and Human Resources on employee related issue
• Collaborate with their team on the new hire process and training orientation, including coordinating operational and client service support for newly recruited Financial Advisors and their support staff
• Partner with Complex Risk Officers on branch exams and corrective action plan implementation
• Manage service transaction approvals, including escalations from the Service Review Unit, Branch Workflow and Branch Transfer Portal
• Act as liaison between the complex and various departments within the Firm as necessary
• Manage day-to-day resolution of client service inquiries and concern
• Consistently conduct support staff meetings to communicate policies and procedures, share best practices and promote teamwork within the complex
• Administer other duties as delegated by the Complex Manager or Complex Business Service Officer
• Ensure compliance with Firm policies and procedures from an operations and service perspective/ including labor and wage laws FMLA, STD, LTD, OSHA
Qualifications:
Education and/or Experience
• Bachelor’s degree required or equivalent education or experience
• Previous industry experience
• Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
• Other licenses as required for role or by management
Knowledge/Skills
• Effective written and verbal communication skill
• Strong attention to detail
• Ability to prioritize and resolve complex problems and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedie
• Evidence of strong leadership capabilities or previous supervisory experience
• Exceptional organizational and conflict resolution skill
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
Reports to:
• Complex Business Service Officer
Direct reports:
• Support staff
Expected base pay rates for the role will be between $120,000. and $150,000. per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).