Company: Blue Ridge Communications
Full-Time WFH Shift: Tuesday-Friday, 12PM-9PM and Saturdays 8AM-6PM (Occasional Sundays may be needed)
Pencor and its subsidiaries are Equal Opportunity Employers
*Training period will be a combination of remote and on-site learning. Once training is complete, agents will have the ability to work from home full-time if the agent proves successful working in a WFH setting. Agents MUST reside in Pennsylvania and live within 50 miles from our base office in Ephrata. Must also have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.
A reliable dispatcher is needed to dispatch service calls, verify work orders for accuracy and assist Field Technicians with changes, pricing and special equipment needs.
Will also be responsible for:
- Filing completed work orders
- Contacting customers when trouble shooting and/or scheduling work needs to be done
- Monitoring system outages
- Keeping Field Technicians informed of system problems
Qualifications:
- H.S. Diploma or GED
- Previous experience working in a dispatch environment preferred
- Familiarity with the Lancaster County area
- Computer proficiency in Microsoft Office programs
- Computer proficiency using the Internet and email
- Excellent Communication Skills – Oral and Written
- Excellent Organizational Skills
- Excellent Time Management Skills
- Ability to multitask and work efficiently in a fast paced environment
- Must have reliable transportation
INDHP