Why USAA?
Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
We are seeking a dedicated Business Support Analyst – Mid Level for our San Antonio, TX office location. This position is a hybrid work type and can be based in San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.
The candidate selected for this role will support the consolidated Adverse Action/Risk-based Pricing (AAN/RBPN) Team within Bank Operations Shared Services. This role will be responsible for finding opportunities & improving processes spanning multiple lines of business and assisting with business operational tasks.
Supports the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.
What you’ll do:
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
- Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
- Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
- Develops and maintains a understanding of overall moderately complex business functions.
- Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
- Reviews, validates, and/or analyzes reports that function as a control to existing processes.
- Assists with the documentation of new and revised departmental procedures.
- Develops and analyzes additional ad-hoc reports as needed by Management.
What you have:
- Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
- Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
- Knowledge of business operations and systems/business requirements processes.
- Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner [optional].
- 4+ years of experience with credit card and consumer loan processes, products & systems
- Working knowledge of process improvement, PRCI, and Bank compliance & regulatory guidelines
- Familiarity of Bank Issue Management process.
- Experience establishing management routines and process design/mapping.
- Previous experience working in an Agile project management environment.
- Proficient in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, SharePoint)
- Experience creating and publishing KC procedures.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490 – $128,740.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Relocation assistance is not available for this position.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.