Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Call Center Supervisor works closely with staff and reports to the Call Center Manager to ensure consistency in programs for the Medicaid recipient and facilitates effective interfaces among team members, providers and Medicaid recipients. Call Center Supervisor is also responsible for ensuring the day-to-day implementation of Medicaid services policies and procedures.
Your role in our mission
- Oversight/Supervision of dedicated call center team by overseeing hiring, training, staff. recognition, and performance evaluation.
- Fully engages in real-time performance monitoring to facilitate achievement of service. level agreement requirements.
- Ensures all policies and procedures are up to date.
- Ensures inquiries and issues are researched and resolved in compliance with state-defined policies and procedures.
- Performance reviews to evaluate staff on quality and productivity indicators.
What we’re looking for
- Bachelor’s degree or equivalent work experience or combination of education and experience
- Experience with Medicaid preferred.
- Leadership and Call Center experience required.
- Qualified by education or experience to provide oversight.
- Work from office preferred but optional.
What you should expect in this role
- Strong verbal and written communication skills.
- Balances decision making, problem solving along with accuracy, quality, and efficiency in all tasks.
- A willingness and ability to learn internal systems/processes/programs, as needed.
- Familiarity with medication names and medical terminology.
- General computer knowledge including Microsoft Office, use of the internet, and email is required.
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The pay range for this position is $48,400.00 – $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.