Salary: $49,066.00 – $53,972.00 Annually
Location : 5901 College Road Key West, FL
Job Type: Full Time
Job Number: 01011
Division: Finance and Administration
Department: CareerSource
Opening Date: 10/26/2023
Description
The Career Center Program Supervisor will serve as the subject matter expert for assigned workforce program(s). This position will oversee program(s) to ensure that programmatic requirements and performance deliverables are met consistently. The Program Supervisor will also ensure that local operating procedures and processes are implemented to enhance and/or maintain a high level of customer service and will supervise and manage direct reports as assigned. This position performs programmatic reviews and file monitoring, and some case management duties as assigned. Work is performed under the direct supervision of the Director, Career Center.
Examples of Duties
1. Responsible for the day-to-day oversight of workforce and other career center programs.
2. Manage the applicable program(s) to meet/exceed defined goals.
3. Maintain subject matter expert level knowledge on all appropriate federal, state, and local laws; regulations; and guidance for the identified program.
4. Perform case management duties when appropriate, to ensure career center remains operational.
5. Communicate new and/or modified policies and procedures to staff and ensure adherence.
6. Provide technical assistance to career center staff to improve performance as well as quality and customer service satisfaction.
7. Perform quality assurance file reviews/monitoring to ensure program compliance.
8. Responsible for managing and conducting analysis of workforce activities to ensure implementation of policies and procedures.
9. Evaluate policies and procedures and adherence to contract requirements.
10. Collaborate with Sector Leadership teams and other Operations Management to ensure that all operating standards are maintained.
11. Communicate effectively with management and appropriate staff, as the point person for programmatic issues and resolutions.
12. Provide additional and supportive training to direct reports once initial training has been administered by the Center Director, or any other management team surrounding program compliance.
13. Ensure that all career center staff can demonstrate the required knowledge and skills for their position as it relates to workforce program(s).
14. Manage and conduct quality reviews; prepare reports and monitor documents for dissemination, effectively communicating findings and recommendations to management and appropriate staff.
15. Ensure appropriate actions are taken to avoid monitoring findings; review and implement internal systems geared toward reducing and/or eliminating findings and observations; Ensure that federal, state, and/or local corrective actions are completed within required timelines.
16. Perform sound analysis of workforce programs and other related data, identify trends, and mobilize staff to take action.
17. Perform a variety of office management functions and administrative duties requiring an extensive working knowledge of the Career Center and programs.
18. Assist in College recruitment and retention efforts, as appropriate.
19. Required to attend Graduation/Commencement ceremonies.
20. Other related duties as assigned.
(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)
Qualifications
Knowledge, Abilities, and Skills:
- Understanding of, and commitment to, Equal Access/Equal Opportunity.
- Ability to communicate effectively, both verbally and in writing.
- Knowledge of College mission, policies, procedures, and services.
- Proficient in the use of technology.
Education and Qualifications:
- Bachelor’s degree required in Business, Public Relations, Social Work, Human Resources, or related field.
- Two years of supervisory experience to include experience in workforce development, economic development, or human resources.
- Two years of customer service experience required.
- Excellent communication skills (must speak, read, and write in English).
- Multilingual (Spanish and/or Creole) preferred.
(A comparable amount of training, education, or experience can be substituted for the minimum qualifications.)
Licenses, Certifications, or Registrations:
- Required to be Tier I certified within 10 business days of employment.
- Required to be Tier 2 certified within 9 months of employment.
Physical Skills:
- None required.
Environmental Conditions:
- Works in an office environment.
(Reasonable accommodations will be made for qualified individuals with a disability.)
Supplemental Information
SALARY: $49,066 – $53,972 annually
Please Contact the Office of Talent Acquisition, Development, and Accountability at or (305) 809-3118 if you need assistance.
Employment Consideration Requirement: Completed CFK application, cover letter, resume, and post-secondary transcripts as applicable (unofficial and/or copies are acceptable, but must provide official transcripts within 30 days of employment).
Please Note: Transcripts from non-U.S. colleges and universities will require a U.S. academic equivalency evaluation from a credential evaluation service recognized by the U.S. Department of Education. Please visit the for more information.
E-Verify Notice of Participation: This employer participates in E-Verify. If you accept an offer of employment, this employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit
Notice of Non-Discrimination: The College of the Florida Keys does not discriminate on the basis of race, color, national origin, ethnicity, age, sex (including sexual orientation and gender identity), marital status, military status, protected veteran status, genetic information, religion, pregnancy, or disability in its programs, activities, or employment practices. The following persons have been designated to handle inquiries and grievances regarding the non-discrimination policies:
- Equity Officer: Dr. Jenee Marquis Mendez, Manager, Office of Talent Acquisition, Development and Accountability, (305) 809-3118 or jenee.mendez@cfk.edu
- Title IX Coordinator: Jessica Losardo, Director, Advancement, (305) 809-3198 or jessica.losardo@cfk.edu
- Disability Services: Nicole Gerrard, Associate Dean, Student Success Services, (305) 809-3262 or nicole.gerrard@cfk.edu
Mailing Address: The College of the Florida Keys, 5901 College Road, Key West, FL 33040
State Complaint Process: Federal regulations and State laws require that public colleges in The Florida College System have processes for students, employees, and applicants to file complaints against any respective college. In almost every situation, the college’s process for resolving complaints must be followed first. Before contacting the State Division of Florida Colleges, please read CFK’s policies and procedures for filing complaints. For more information on filing a complaint with the State Division of Florida Colleges, please visit
MEDICAL – The College offers full-time employees a choice of Medical Insurance plans and pays the full cost of employee premiums. Dependent coverage is available at a group rate through payroll deduction. Available plans include a traditional PPO and a High-Deductible PPO attached to a Health Savings Account.
DENTAL AND VISION – Voluntary dental and vision insurance is offered through payroll deduction.
LIFE INSURANCE – The College provides each employee with term life insurance payable to a beneficiary at the rate of one times (1x) the employee’s annual salary rounded up to the next thousand up to a maximum of $50,000. Accidental Death and Dismemberment is provided at one times (1x) the employee’s annual salary rounded up to the next thousand up to a maximum of $50,000.
SUPPLEMENTAL LIFE AND AD&D INSURANCE – Additional life and AD&D insurance are available for purchase through payroll deduction.
SUPPLEMENTAL HEALTH INSURANCE AND SHORT TERM DISABILITY INSURANCE FROM AFLAC – Supplemental Health Insurance including Hospital Income Protection, Accident and Disability Income, Cancer, Critical Illness plans and Short Term Disability insurance are available through payroll deduction.
TAX SHELTERED SAVINGS PROGRAMS (403 B) – Tax sheltered annuity and custodial account programs are available with various companies through payroll deduction.
FLORIDA RETIREMENT SYSTEM – Full-time and regular part-time employees participate in the Florida Retirement System (FRS). The College contributes the current retirement percentage of the individual’s salary, and the employee would contribute the current retirement percentage based on their salary. Employees may choose the Pension Plan or the Investment Plan.
PAID TUITION – Tuition fees for credit courses taken at the College are waived for employees and their eligible dependents, including domestic partners. Tuition and student fees are waived for non-credit physical education courses. Contingent upon approval, $1,000 reimbursement is available each fiscal year through Staff & Program Development (S&PD), for completion of course work toward a degree which results in demonstrated benefit to the College.
The Employee Assistance Program is available to all employees and their eligible dependents, including domestic partners. This is a free and confidential program available from New Directions. Counseling for a variety of concerns, including counseling, legal advice, financial planning, and professional and personal development