Customized Assistance Services (CAS) helps Human Resources Administration (BRA) clients with health and/or mental health problems reach the highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity. CAS provides clinical expertise, recommendations, and direction to HRA in the fields of health, mental health, substance abuse and vocational rehabilitation.
CAS staff provides psychiatric evaluation and crisis intervention services, housing eligibility services and assistance in obtaining federal disability benefits. CAS manages contracts that serve individuals and families with medical, mental health, and/or substance abuse disorders. CAS programs provide clinically focused case management and utilize sophisticated clinical tracking and reporting systems. The Case Management Services Director will administer, coordinate, and monitor SUPPM Case Management (CM) Programs which provide for the delivery of comprehensive CM services for all populations designated by HRA.
The Customized Assistance Services is recruiting for (1) one Case Management Services Director who will:
• Administer, coordinate and monitor SUPPM Case Management (CM) Programs which provide for the delivery of comprehensive CM services for adult populations designated by HRA (substance abuse disorder; recurring homeless or risk of homelessness; diagnosed or suspected severe medical, mental or behavioral health conditions). CM services will include the completion of psychosocial assessment and service plans, case coordination with HRA offices, and treatment and any other service providers who assist clients in maximizing health, income, and housing stabilization.
• Collaborate with HRA’s Homelessness Prevention Administration (HPA), Investigation Revenue & Enforcement Administration (IREA) and the NYC Mayor’s Office of Operations staff to plan and implement activities/services necessary to relocate residents of three-quarter housing units to approved transitional housing locations. Review CM documentation and make recommendations to senior management for transitional housing resident transfers or discharges and compile all pertinent information and documentation to support recommendations.
• Review specific troublesome case issues with CM vendors, HPA and other HRA offices as they arise with the intention of maintaining housing and any other services for the subject population. Offer creativity and innovation in the design and development of policies and programs that increase the self-sufficiency, employability, and wellness of clients with disabilities.
• Ensure that the Substance Abuse Centralized Assessment Program (SACAP) completes substance-use assessments timely with potential volunteers for relocation thus ensures that the subject population is re-housed and not put at risk for homelessness.
• Work closely with HPA and other parts of the agency to ensure effective communication and coordination of care between HRA’s case management vendors and those vendors which provide rapid re-housing services to transitional housing residents.
• Develop and implement standard operating procedures and reporting mechanisms for monitoring the effectiveness and timeliness of Case Management service contractors/providers.
• Facilitate operational meetings involving CM service providers and relevant HRA departments to enhance the exchange of information and to ensure effective service delivery.
• Produce reports to help evaluate the program’s effectiveness in meeting its goals while ensuring a high quality of service to clients.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
2. Education and/or experience equivalent to “1” above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in “1” above.
Preferred Skills
• Strong administrative and management skills.
• Subject matter expertise in at least one and preferably a number of the following areas: health, mental health, substance use disorders, vocational rehabilitation, case management.
• Experience working with underserved populations such as substance users, veterans, homeless individuals, ex-offenders and LGBTQI.
• Experience designing and implementing policies and programs that increase self-sufficiency, employability, and wellness of clients with disabilities,
• Experience working with contracted human services programs
• Ability to work across agency and City organizational lines within multidisciplinary initiatives
• Excellent writing and presentation skills
Additional Information
**LOAN FORGIVENESS
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and Roth 457 Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave.
The City of New York is an Equal Opportunity Employer
To Apply
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR YOUR COVER LETTER MUST INDICATE THAT YOU HAVE TAKEN AND PASSED THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES OPEN COMPETITIVE EXAM # 1121, AND BE IMMEDIATELY REACHABLE.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
9:00am-17:00pm (Flexible)
Work Location
150 Greenwich Street 30th Floor NY NY 10007
Residency Requirement
New York City Residency is not required for this position
POSTING DATE
07/28/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.