Summary
This Civil Division is recruiting for two (2) front-line Case Processing Supervisor positions. The positions are located in the Civil Actions and Small Claims branches. The incumbents are responsible for providing supervision, oversight, case processing management, and quality review of branch functions and employee work, in compliance with applicable Court rules; Court and division policies; Court business processes; and division and branch standard operating procedures.
This job is open to
- Internal to an agency
Current federal employees of this agency.
Clarification from the agency
All eligible District of Columbia Courts Agency Employees (refer to Policy 0210 and 0200)
Duties
Brief Description of Duties:
The Case Processing Supervisors supervises up to eight direct reports. The incumbents plan, develop, implement, and evaluates vital administrative, managerial and supervisory programs and functions to fulfill the Courts’ strategic plan, and to enhance the operational efficiency of the Superior Court in Civil matters.
As the Supervisor, the incumbents are responsible for performing the following major duties:
- Assists the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the division’s Management Action Plan (MAP) and the Court’s Strategic Plan.
- Provides direct supervision of direct reports; planning, delegating, and evaluating work to be accomplished by subordinates; and, setting and adjusting work priorities.
- Manages unit staffing and unit logistics to ensure effective operations and a safe work environment.
- Monitors and processes cases to ensure compliance with established procedures.
- Makes recommendations for new initiatives and improvements to the Branch Supervisor; implements best practices, business processes, and standard operating procedures for efficient operations and effective customer service.
- Submits reports to the Branch Supervisor, including, but not limited to those pertaining to: caseload errors, management action plan objectives, key performance indicators, and personnel actions; all of which may be statistical, narrative, or advisory in nature.
- Ensures a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback, coaching, and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions, as needed, in accordance with Court policies and division procedures and standards.
Requirements
Conditions of Employment
- Refer to Policy 0200 and Policy 0210.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. college transcript or degree) if applying based on education higher than a high school diploma
4. Documentation of completion of the DC Courts Management Training Program, if applicable
All required documentation must be received by the closing date of the announcement.
Qualifications
Minimum Qualifications:
A high school diploma/GED and at least six (6) years of clerical and/or administrative experience in a court and/or legal environment, and one (1) year of experience as a supervisor. Attention to detail, time management and impeccable follow up skills are required.
Successful completion of the Courts’ Management Training Program counts as one year of supervisory experience.
Education Substitution:
An associate’s degree and at least four (4) years of clerical and/or administrative experience in court or legal environment and one (1) year as a supervisor. Successful completion of the Court’s management training program counts as one year of supervisory experience.
A bachelor’s degree and at least two (2) years of clerical and/or administrative experience in a court or legal environment and one (1) year as a supervisor. Successful completion of the Court’s management training program counts as one year of supervisory experience.
The preferred candidate will have a bachelor’s degree in legal studies, business administration, public administration, human resources administration, or a closely related field; two (2) or more years of supervisory experience.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
All required information must be received by the vacancy announcement closing date.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.
You may preview questions for this vacancy.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.
In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. college transcript or diploma) if qualifying based on education higher than a high school diploma
4. Documentation of completion of the DC Courts Management Training Program, if applicableIf you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
Agency contact information
S. Juarez
Phone
202-879-8774
Fax
000-000-0000
Email
jobs@dcsc.gov
Address
District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. college transcript or diploma) if qualifying based on education higher than a high school diploma
4. Documentation of completion of the DC Courts Management Training Program, if applicable
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
Agency contact information
S. Juarez
Phone
202-879-8774
Fax
000-000-0000
jobs@dcsc.gov
Address
District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States
Next steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request