Oak View Group
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview
The Catering Lead oversees all aspects of a banquet or catering events taking place in the CFG Bank Arena. This includes catering set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Catering Leads are also responsible for training and coaching of the banquet service staff. The Catering Lead is responsible for assisting with the overall effective operation of catering events including food preparation and production, inventory, total compliance with alcohol service policies, cleaning, safety, guest service, employee supervision, and closing duties.
The Catering Lead will provide limited oversight of employee performance issues. The focus will be on lending support to other hourly associates to ensure that all aspects of our events are executed to the CFG Bank Arena – Premium Services Standards.
Most of the Catering Lead’s time will be spent actively mentoring, training and helping employees meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.
Salary: $20hr
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event. Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas. Assures that all equipment is returned to their proper location after each event
• maintains the handling, storage, and security of catering service equipment and decor. Assists with staff training programs and continuing education.
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed. Clearly projects the visions of the department and measures progress
• Attends weekly food and beverage/BEO meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Catering Sous Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for catering events.
• Work with the Premium Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective
Qualifications
- Associate’s degree (A.A.) or equivalent from two-year College or technical school; one year to two years related experience and/or training; or equivalent combination of education and experience.
• Nationally recognized, advanced food service sanitation training course certification preferred
• Valid ServSafe Certification, Valid Alcohol Service Permit preferred
• Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Working knowledge of Point of Sale and timekeeping systems. Previous team leadership experience is required
• Knowledge of food and beverage operation and preparation is required
• POS hand-held device and tablets experience for remote and pop-up credit card transaction stations; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Good verbal and written communication skills. Must have a flexible schedule, be highly motivated and quality driven. Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example and have excellent communication skills
• Able to lift 35 LBS
Strengthened by our Differences. United to Make a Difference.
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.