Salary : $46,779.20 Annually
Location : Coppell, TX
Job Type: Full Time
Department: ARTS CENTER
Opening Date: 10/27/2023
Closing Date: 11/12/2023 5:00 PM Central
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The Opportunity
The Coppell Arts Center seeks a Ticketing Specialist, responsible for ensuring the efficient, accurate, and customer-friendly sale of tickets for events at the Coppell Arts Center. As our Ticketing Specialist, you will act as the primary box office decision-maker for events and ticketing liaison with promoters, resident companies, and rental clients therefore, strong communication skills are essential.
To be successful in this role, you will need to possess experience supervising and/or managing box office operations, staff, and volunteers. This experience is not limited to live events/venues. You will possess strong emotional maturity and motivation and leadership of self and others. Knowledge of eTix, or the workings of a similar ticketing software is desired.
Short-term goals for this position include team integration and connection, and the desire and ability to become an eTix Champion! While long-term goals are geared toward self-sufficiency within the role and developing the box office team along with you!
Opportunity DescriptionTo view the full scope of this opportunity, including essential job functions, CLICK HERE!
Schedule Commitment
The Ticketing Specialist can expect to work a typical Tuesday-Saturday schedule and is required to regularly work shifts including days, evenings, nights, and weekends as assigned. Including regular attendance for evening and weekend events hosted by the Arts Center. Flexibility in working hours to accommodate event schedules is required.
Pay PlansThis opportunity is non-exempt and on Pay Grade #9. The full Pay Grade range is shown for growth and development opportunities within the grade. We are currently budgeted to hire at the minimum of the pay grade.
Min $46,785.86 ($22.49/HR)
Mid $57,302.75 ($27.55/HR)
Max $67,819.65 ($32.61/HR)
Candidate Engagement PlanThis is our anticipated plan, however, it is subject to change.
November 13-17: Application Material Review/Technical Phone Interviews
November 20-24: Candidates invited to participate in the next step of our hiring process are asked to complete a DISC Assessment and invited to a Panel Interview
November 30-December 1: Panel Interviews
For application support, or to check the status of your application, contact the Employee Experience Team by calling 972-304-3699
Eligibility
Experience
- Bachelor’s degree from an accredited college or university with emphasis in public or arts administration, business, management, or a related field.
- 2+ Years of related experience supervising and/or managing box office operations, and/or managing box office staff and volunteers.
- 2+ Years of money-handling experience and providing exceptional customer experience.
- Experience with eTix, or the workings of a similar ticketing software is preferred
Knowledge/Skills/Abilities
- Skilled in Basic Accounting principles.
- Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel).
- Skilled in time management with flexibility and the ability to work within deadlines.
- Working knowledge of box office operations and ticketing software applications, maps, reclass, accounts, etc.
- Ability to communicate in writing persuasively and effectively, in person, by telephone, or by email with external and internal customers, representing the Coppell Arts Center brand to customers, promoters, ticketing partners, the public, government, and other external sources.
- Ability to perform work requiring accuracy and attention to detail.
- Ability to develop, communicate, write, and monitor policy, procedures, and standards for box office operations.
- Ability to demonstrate a commitment to customer and quality service by modeling the image of the organization, communicating customer service philosophies, brands, and standards, and orienting others in effective customer service strategies.
- Ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
- Ability to encourage others to continually improve the customer sales and service experience.
This is Coppell
The Coppell Arts Center
CLICK HERE to learn more about the Coppell Arts Center!
CLICK HERE to learn about the City of Coppell’s Culture and Core Competencies!
CLICK HEREto meet the dedicated professionals that make up the City’s departments, learn about the services they offer, and discover how we modernize, innovate, and break barriers to the government to make Coppell the place you want to be.
The Community Experiences Department
Coppell Parks and Recreation announced on January 17, 2023, that it has become Coppell Community Experiences. The name change and rebranding reflect the department’s desire to reimagine the way they serve the Coppell community and continue to meet both current needs and demands of the future.
After nearly 20 years as Parks and Recreation, the department has experienced explosive growth of the parks and trails system and expanded its scope to include a recreation and aquatics center, a tennis center, a senior and community center, a biodiversity education center, playgrounds, new ball fields, community gardens, a farmers market, a cemetery, massive growth in special event offerings, the addition of a marketing and community engagement team, a dog park, an arts center, a library, pickleball courts and thousands of camps, classes, programs, sports leagues, and services.
Prior to becoming Parks and Recreation in 1985, the parks team was just a few employees under the Public Works Department who mowed grass in public areas. As Coppell grew, the demand for more parks and facilities grew, which led to the formation of the Leisure Services Department in 1996. In 2003, Leisure Services became Parks and Recreation.
In 2009, the department began to diversify services with the addition of a municipal cemetery, then an arts center in 2020. In 2022, Coppell Parks and Recreation and the Cozby Library, and Community Commons joined together as one team. The integration proved a great way to share resources, and support, and to collaborate on educating and serving the Coppell community in an intentional way. The library along with all the facilities and services of parks and recreation contribute to a high level of quality of life to the community.
“We offer such a wide variety of services to the community – greatly expanding the purview of traditional parks and recreation,” noted Jessica Carpenter, Director of Coppell Community Experiences. “Several industries are now joined together working toward the same goal: to provide exceptional experiences to the Coppell community.”
Coppell Community Experiences is comprised of the following facilities and areas of responsibility:
- Facilities
- The CORE (recreation and aquatic center)
- Wagon Wheel Tennis & Pickleball Center
- Coppell Senior & Community Center at Grapevine Springs
- Cozby Library & Community Commons
- Biodiversity Education Center
- Coppell Arts Center
- Rolling Oaks Memorial Center
- Parks, playgrounds, and trails
- Ball fields and medians
- Marketing and Communications
- Special Events
- Coppell Community Garden
- Coppell Farmers Market
In accordance with the ADA, the City of Coppell is willing to consider any reasonable accommodation.
CLICK HEREto learn more about the City of Coppell Benefits!
01
How many years of experience supervising and/or managing box office operations, and/or managing box office staff and volunteers do you possess?
- None
- Less than 2 Years
- 2+ Years
02
How many years of money-handling experience and providing exceptional customer experience do you possess?
- None
- Less than 2 Years
- 2+ Years
03
Select all relevant knowledge/skills you possess:
- Skilled in Basic Accounting principles
- Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
- Skilled in time management with flexibility and the ability to work within deadlines
- Working knowledge of box office operations and ticketing software applications, maps, reclass, accounts, etc
- Experience with a Ticketing Software
- Experience with eTix
Required Question