Salary: $13.50 – $18.50 Hourly
Location : Cary, NC
Job Type: Temporary, Part-Time
Job Number: 23-01920
Department: Parks, Recreation and Cultural Resources
Division: Cultural Resources
Opening Date: 07/11/2023
Closing Date: 8/21/2023 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: N/A
Description
The Cary Arts Center and Page-Walker Arts & History Center are seeking outgoing individuals at least 18 years of age who are enthusiastic about giving back to the community. This position will serve in an administrative capacity, providing exemplary customer service to citizens visiting or contacting our facilities for programs, classes, performances, rentals and special events.
As a Center Aide, you will be part of our citizen support team. Your passion for providing exceptional customer service contributes to our high level of customer satisfaction. Often you will be the initial contact with our citizens, communicating in an open, helpful, and engaging manner, focusing on finding the right solution with each person.
This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.
Locations
Cary Arts Center: 101 Dry Avenue
Page-Walker Arts & History Center: 119 Ambassador Loop
Typical Tasks
Provides a warm welcome to all visitors, providing above and beyond customer service in-person or via telephone or email;
Responds to in-person inquiries in a timely manner with quality service skills;
Handles room reservation inquiries for private reservations, programs, and events;
Works rentals and special events;
Assists with the setup and takedown for events and programs;
Proactively identifies facility needs and suggests solutions;
Notifies patrons of cancelations, changes or updates;
Models personal behavior that is consistent with the Town of Cary values and complies with Town of Cary policies and procedures;
Opens and/or closes and secures the facility when assigned;
Registers citizens for Parks, Recreation & Cultural Resources programs, maintains citizen account records, and sells items;
Provides Town information and materials to citizens or redirects the citizen to the appropriate staff;
Assists in the orientation and training of new temporary staff;
Enforces Town of Cary policies and procedures;
Performs other job-related tasks as required.
Knowledge, Skills and Abilities
Requires strong organizational skills; ability to work independently; knowledge of computers and related software; ability to communicate effectively orally and in writing; ability to understand and carry out oral and written instructions; ability to acquire knowledge of Town of Cary policies, procedures, and the services of the department; ability to work and interact with the public tactfully and constructively; ability to lift or move heavy objects, such as supplies or equipment; ability to sit in front of a computer for an extended period of time.
Minimum and Preferred Qualifications
Must be at least 18 years of age.
Requires a combination of education and experience equivalent to a high school diploma or GED.
Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.
Regular and Probationary Full-Time and Part-Time Employees
The Town of Cary is pleased to provide a competitive, comprehensive benefits program to serve the needs of our employees and their families.
Because the Town of Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
All regular and probationary full-time and part-time employees of the Town of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee’s hire date.
Temporary, Seasonal, and Intern Employees
The Town employs temporary and seasonal employees and interns who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the Town of Cary’s benefits package as described in this summary.
01
Do you have a combination of education or experience equivalent to a high school diploma/GED?
- Yes
- No
02
Do you have experience in general office clerical work, including the use of standard office machines, such as copiers, office telephones, etc.? If your answer is “Yes”, this must be reflected in your work history.
- Yes
- No
03
Are you able to lift moderately heavy items, such as chairs and 6-foot folding tables?
- Yes
- No
04
Please indicate your general availability (check all that apply).
- Monday-Friday mornings (approx. 8:00 a.m.- 1:00 p.m.)
- Monday-Friday afternoons (1:00-5:30 p.m.)
- Monday-Thursday evenings (5:30-10:00 p.m.)
- Friday evenings (5:30-10:30 p.m.)
- Saturday mornings (8:30 a.m.-12:30 p.m.)
- Saturday afternoons (12:00-5:00 p.m.)
- Saturday evenings (5:00-10:30 p.m.)
- Sunday afternoons (12:30-6:00 p.m.)
05
Please list any days/times you are regularly UNAVAILABLE.
06
Please provide an example of a time when you provided a customer with excellent customer service.
07
What interests you most about working at The Cary Arts Center and the Page-Walker Arts & History Center?
Required Question