Salary: $15.00 – $18.50 Hourly
Location : Cary, NC
Job Type: Temporary, Part-Time
Job Number: 24-01955
Department: Parks, Recreation and Cultural Resources
Division: THE CARY
Opening Date: 09/15/2023
Closing Date: 10/15/2023 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: N/A
Description
If you enjoy providing exemplary customer service and have a passion for supporting performing arts in our community, join the Cary Parks, Recreation, & Cultural Resources team as a Box Office Specialist.
The Box Office Specialist will assist patrons with information about upcoming events and ticket purchases for the Cary Arts Center, Page-Walker Arts and History Center, The Cary Theater, and other Cary facilities in the downtown area. You will provide excellent customer service, ensuring that each patron is assisted in an efficient and friendly manner.
The Box Office Specialist will work a combination of non-traditional hours including days, evenings, and weekends as determined by Cary’s performing arts and box office schedule. Work is performed under the general supervision of the Program Specialist.
This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year.
Typical Tasks
Fields all incoming calls and walk-ups, providing information about ticketed and non-ticketed events;
Receives and responds to customer issues or questions related to box office policies;
Processes exchanges and returns, elevating to the Program Specialist as necessary;
Assists with contacting patrons and/or presenters regarding event details;
Provides presenters with updates about ticket sales as needed;
Assists with various administrative projects such as mailers and season ticket renewals;
Assists with updating and maintaining a list and description of events, ensuring that information is accurate and complete;
Prepares Will Call ticket file for performances;
Performs basic accounting for daily transactions;
Provides information on departmental policies, procedures, services, and helps to enforce Cary policies;
Cross-trains on basic front desk tasks such as registering the public for classes and entering payments into POS;
Performs other job-related tasks as required.
Knowledge, Skills and Abilities
General knowledge of computers and related software; general knowledge of standard office practices and procedures; ability to complete assignments accurately and prior to the established deadline; skill in the operation of common office equipment; general knowledge of cash collection procedures; ability to meet the public effectively; ability to communicate effectively; ability to engage with the public in a firm but tactful manner; ability to maintain and establish effective working relationships with others; ability to understand and carry out oral and written instructions; ability to acquire knowledge of policies, procedures and services of the center, division and department; ability to maintain filing systems.
Minimum and Preferred Qualifications
Education and Experience
Requires a combination of education and experience equivalent to a high school diploma/GED.
Prefers some experience working in theatre operations.
Physical Requirements
May require lifting heavy boxes and other items from time to time. Must be able to talk, hear, see, and grasp objects. Must be able to walk, stand, and sit for long periods of time.
Special Requirements
Requires drug testing and background check (which may include criminal check, education verification and credit history review) prior to employment.
Regular Full-Time Employees
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.
Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee’s hire date.
01
Are you willing to work a flexible schedule with a combination of day, evening, and weekend shifts?
- Yes
- No
02
Please briefly describe your customer service experience. If you do not have this experience, type “n/a”.
03
Please briefly describe your ticketing/box office experience. If you do not have this experience, type “n/a”.
04
Why are you interested in this position?
Required Question