Salary: $13.50 – $18.50 Hourly
Location : Cary, NC
Job Type: Temporary, Part-Time
Job Number: 24-01945
Department: Parks, Recreation and Cultural Resources
Division: Recreation Programs
Opening Date: 08/29/2023
Closing Date: 9/24/2023 11:59 PM Eastern
FLSA: Non-Exempt
Bargaining Unit: N/A
Description
Cary is seeking energetic and creative individuals at least 18 years of age with excellent organizational skills and a strong customer service orientation to serve as Center Aide IVs for community centers.
As a Center Aide, you will provide exemplary customer service to visitors to our facilities. Acting as the first line of response to our citizens, you will communicate in an open, helpful, and engaging manner and focus on finding the right solution with each person. You will connect with our citizens to address questions and resolve issues, then work with various teams to resolve customer support concerns, escalate issues, and serve as an ambassador for our community centers. You will also serve as a host for public reservations held in the facilities, welcoming guests to our centers.
This is a part-time, non-benefited, year-round position, up to 20 hours a week, with a maximum of 999 hours per year. This position requires a flexible schedule with weekend and evening work.
The Parks, Recreation & Cultural Resources community centers are located at:
- Bond Park Community Center, 801 High House Road, Cary
- Herbert C. Young Community Center, 101 Wilkinson Avenue, Cary
- Middle Creek Community Center, 125 Middle Creek Park Avenue, Apex
- The Hive, 712 Slash Pine Drive, Cary
Typical Tasks
Receives and processes room reservation inquiries for private reservations, programs, and events;
Proactively identifies facility needs and suggests solutions;
Greets the public in person;
Communicates with patrons to address concerns;
Manages facility reservations;
Provides Town information and materials to citizens or redirects the citizen to the appropriate staff;
Notifies patrons of program cancelations, changes, or updates;
Follows up with supervisor and/or program assistant as needed;
Enforces Cary policies and procedures;
Opens and/or closes and secures the facility when assigned;
Registers citizens for Parks, Recreation & Cultural Resources programs, maintains citizen account records, and sells items through a Point of Sale system;
Performs basic accounting for money received through the cash register;
Assists patrons with myCary registration citizen portal and educates citizens on the program offerings;
Sets up/takes down rooms and gyms and equipment;
Assists with special events during set up and take down;
Performs other job-related tasks as required.
Knowledge, Skills and Abilities
Requires general knowledge of computers and related software; general knowledge of standard office practices and procedures; general knowledge of cash collection procedures; strong organizational skills; ability to interact with the public tactfully and constructively; ability to communicate effectively; ability to work independently; ability to maintain and establish effective working relationships with others; ability to understand and carry out oral and written instructions; ability to acquire knowledge of policies, procedures and services of the center, division and department; ability to maintain filing systems.
Minimum and Preferred Qualifications
Requires a combination of education and experience equivalent to a high school diploma/GED.
Physical Requirements
Physical requirements will vary upon assignment. Some assignments may require the ability to lift or move heavy objects, such as supplies or equipment. Assignments are primarily clerical, indoors, and may require sitting and the use of a computer for extended time periods.
Conditions of Employment
Requires drug testing and background check (which may include criminal check, education verification, and credit history review) prior to employment.
Regular Full-Time Employees
Cary is pleased to provide excellent, competitive, and comprehensive benefits to serve the needs of our employees and their families.
Because Cary believes that employees are one of our most important resources, significant dollars (averaging about 40% of annual salary per employee) are spent each year on employee benefits.
All regular full-time employees of Cary are eligible, and benefits coverage for new employees and family members is effective upon an employee’s hire date.
01
Do you have a combination of education and experience equivalent to a high school diploma/GED? If “yes”, this must be reflected in your work/education history.
- Yes
- No
02
This is a year-round, part-time position (less than 20 hours per week). Are you available to work up to 20 hours per week?
- Yes
- No
03
Please indicate which of the following locations you are available to work at (check all that apply).
- Bond Park Community Center, 801 High House Road, Cary
- Herbert C. Young Community Center, 101 Wilkinson Avenue, Cary
- Middle Creek Community Center, 125 Middle Creek Park Avenue, Apex
- The Hive, 712 Slash Pine Drive, Cary
04
Which location listed above is your preferred location?
05
What is your level of proficiency in Microsoft Office 365 (Word, Outlook, Excel, Teams, Powerpoint)?
- None
- Basic
- Intermediate
- Advanced
06
Are you available to work evenings and weekends as needed?
- Yes
- No
07
Are you able to occasionally work as late as 1 a.m. (Friday & Saturday) for rentals if needed?
- Yes
- No
08
Are you able to lift moderately heavy items, such as chairs, 6-foot folding tables, sports equipment and rolling bleachers?
- Yes
- No
09
Please list days/times you are regularly UNAVAILABLE.
10
Tell us why you are interested in the Center Aide position and provide us with an example of a time when you provided a customer with excellent customer service.
Required Question