Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.
The Federal Customer Success Unit is seeking a Chief of Staff to lead the business management and operations of the organization. As Chief of Staff, Federal Customer Success Unit, you will help to drive the rhythm of the business, including consumption forecasting, pipeline reviews, leadership meetings, and strategy sessions; thinking holistically and strategically about key business processes, organizational effectiveness, employee engagement, and business communications. The role will directly report to the Customer Success Unit Leader and will work alongside senior leaders in the organization to drive business execution and collaboration across Microsoft.
The Chief of Staff, Federal Customer Success Unit (CSU) plays a pivotal role in accelerating revenue, market share and strategic business outcomes by establishing and fostering collaborative partnerships within the business unit and with other Federal and Microsoft organizational leaders and stakeholders, role owners, Finance partners, HR partners, talent management, CELA/Government Affairs and other appropriate stakeholders in the United States and across the globe.
Qualifications:
Required/Minimum Qualifications
- Bachelor’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.
- 5+ years of people management experience, hiring, developing, and retaining high performance. Proactiveness and a positive outlook and approach to change management, along with business acumen to ramp quickly across our diverse business and offerings
Other Qualifications
- Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
- Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency or other protected status under 8 U.S.C. § 1324b(a)(3) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.
- Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
Preferred Qualifications
- 8+ years’ experience in business operations, planning and program management, sales lead / account management in a large scale, matrixed enterprise environment. Understanding and experience working in a sales organization with customer-facing employees and the ability to translate that experience into strategic insight. The ability to partner with cross-functional teams in a highly matrixed environment. Experience defining or implementing MCEM (Microsoft Customer Experience Methodology) approach for the betterment of Federal customers.
- Understanding scorecard of insights, quota and incentives management for sales and services organization
- Business acumen for the Information Technology (IT) market and sales and/or services organizations in the United States Federal space. Highly analytical with the ability to understand business metrics, financial, customer, and market trends.
- Collaborative first team player who demonstrates the ability to synthesize information across organizations and share openly and transparently to position themselves and the team to build upon the work and ideas of others, and contribute to the success of others
- Conflict resolution and negotiation skills. Possess excellent cross group collaboration skills in relationship building, influence, issue resolution and communication while working with senior leadership
- Ability to guide and facilitate leadership to effective decision making. Demonstrated ability to lead through ambiguity, balancing Microsoft’s business and technology direction
- Ability to work independently, handle multiple projects in a fast-paced environment, and negotiate & collaborate effectively
Business Management M6 – The typical base pay range for this role across the U.S. is USD $124,800 – $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 – $292,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
work.
Responsibilities:
Capabilities within Chief of Staff Organization
Consumption Excellence: Drives predictable consumption and usage processes and forecasting, supports leaders with insights on planned and future growth opportunities, plugs into Sales Excellence and Operations (SE&O)/Growth Innovation and Strategy Business Sales Operations (GIS BSO) to drive aggregation at subsidiary level.
Delivery Excellence: Monitors Support KPIs to ensure alignment to Microsoft standards of delivery, shares insights & analysis with LT for continued improvement and best practice sharing, plugs into SE&O Programs, Communities, & Change team to maintain alignment with subsidiary business unit and corporate programs, provides escalation management for critical delivery issues on behalf of Leadership Team.
Change Management: Partners with Federal Transformation Lead in SE&O to land change management initiatives across the business unit, serves as focal point for aggregation of feedback of strategy and program landing from business unit for sharing with subsidiary Leadership Team (LT)/SE&O.
In addition to the capabilities above, the Chief of Staff has responsibilities over:
Business Management: Manage and facilitate the rhythm of business (RoB) for the Leadership Team, including regular meetings, monthly reviews, employee All Hands, monthly Operationg Expense/Cost of Goods (OPEX/COGS) reviews. Continually drive alignment and execution of the core business priorities, with the business managers supporting the Customer Success leadership.
Strategic Initiatives: Drive strategic initiatives or cross-group projects contributing to the overall organizational strategy as needed to meet the changing business environment and ensure the team is achieving revenue and consumption commitments. Create and implement accurate plans and develop success metrics and communication approaches for these initiatives and projects.
Financial Management: Lead budget planning and forecasting process, hiring strategy, and resource management in alignment with the ROB. Manage report-outs of the team’s OPEX and COGS budget, headcount and spend in partnership with business managers and finance to ensure effective budget management for annual budget.
Executive Communications: Oversee the communication function, including employee engagement, to drive impactful internal and external comms, messaging, content for team meetings, All-Hands and other events.
Culture and Employee Experience Programs: Partner with Leadership Team, Human Resources (HR), and the Diversity & Inclusion (D&I) team to drive a positive culture and workplace. initiatives. Drive recruiting, college hire, and diversity & inclusion program hiring in partnership with Global Talent Acquisition organization, HR and the Customer Success Leadership Team.
- Other
- Embody our culture and values