Salary: $39,934.76 Annually
Location : Fulton Co., GA
Job Type: Full Time
Job Number: 2024-58820
Division/Office: DCSS Administration
Unit: FATHERHOOD
Opening Date: 09/20/2023
Closing Date: 9/27/2023 11:59 PM Eastern
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety, and well-being for all Georgians.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long-term care, and life insurance; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.
DCSS is seeking candidates for the position of Child Support Services Agent 3. This position is based at the DCSS office located in East Point, Fulton County, GA.
JOIN OUR TEAM!!!
Job Description
Pay Grade: G
Under broad supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Conducts administrative hearings. May serve as lead worker.
Responsibilities:
- Establishing/Enforcing/Modification of child support orders.
- Manages a caseload to ensure that child support obligations are met.
- Regular contact with custodial and non-custodial parents, caretakers, attorneys, District Attorneys, Judges, Clerk of Court, law enforcement, POST staff, probation and parole officers, prison personnel, and military officers via telephone, email correspondence, and direct contact to ensure that support obligations are met.
- Coordinates child support activities with legal, judicial, and public organizations.
- Presenting/participating in court hearings.
- Paternity testing/Location of absent parents and resources, investigating and gathering information.
- Financial and accounting for child support orders/payments.
- Promote the Georgia Fatherhood Program throughout the community by establishing local relationships and connecting program participants to community resources.
- Supervises other case managers or serves as a team leader, as required.
- Performs other professional responsibilities as assigned by supervisor.
Core Competencies
- Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures.
- Strong conflict resolution/mediation/negotiation skills.
- Excellent judgment and analytical skills; ability to make sound decisions.
- Ability to use customer service skills such as active listening and handling difficult issues with sensitivity.
- Ability to think well on feet and work under pressure.
- Detail oriented.
- Strong communication and interpersonal skills to establish and maintain effective working relationships with a variety of people.
- Considerable ability to interview clients, absent parents, and related sources, and to investigate cases.
- Capability to organize, analyze, and summarize case information well.
- Strong ability in the use of Microsoft Office Suite & basic math skills.
- Ability to work independently in all areas including office management.
Minimum Qualifications
- Bachelor’s degree from an accredited college or university AND One (1) year of relevant experience.
OR
- High school diploma or GED AND Three (3) years of relevant experience.
OR
- Two (2) years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.
Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications demonstrate some or all the following skills/experience.
- Bachelor’s degree in a behavioral science (criminal justice, psychology, sociology, etc.) or a business degree (management, public relations, hospitality, marketing, etc.) from an approved, accredited college or university AND Two (2) years of work experience within a government judicial system as a parole/probation officer, court counselor/advocate, officer of the court, etc. for low-risk offenders.
- Bachelor’s degree from an approved, accredited college or university AND Two (2) years of human services or legal services case management work experience.
- Bachelor’s degree from an approved, accredited college or university AND Two (2) years of work experience as a mentor, coach, advisor, social worker and/or sponsor in underserved communities.
- High school diploma or GED equivalent AND Three (3) years human services or legal services case management work experience.
- Three (3) years military experience as a commissioned or non-commissioned officer with an honorable discharge or serving as an active reservist.
- Three (3) years of work experience as a DCSS Agent 2 or Agent 3 working with non-custodial parents as a Child Support agent/Child Support Services office.
Additional Information
For more detailed information about the Georgia Department Human Services
Employment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863
Flexible Benefits: 1-877-342-7339
Retirement
State employees participate in the Employee’s Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
Are you aware this position is in East Point, Georgia?
- Yes
- No
02
What is your highest level of education completed?
- Doctorate Degree
- Master’s Degree
- Bachelor’s Degree
- Associates Degree
- High School Diploma or GED
- None of the above
03
How many years of experience do you have with child support in intake, establishment and enforcement?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
04
How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
05
How many years of experience do you have providing face-to-face customer service?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
06
How many years of experience do you have conducting Paternity testing and/or Financial case reviews?
- None
- Less than 1 year
- 1+ years
- 2+ years
- 3+ years
- More than 4 years
07
How many years of experience do you have connecting participants to community resources, with employers to secure employment, and/or providing advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation?
- None
- Less than 1 Year
- 2+ Years
- 3+ Years
Required Question