Salary: $39,934.76 Annually
Location : COBB COUNTY, GA
Job Type: Full Time
Job Number: 2023-52757
Division/Office: DCSS Administration
Unit: FATHERHOOD
Opening Date: 06/12/2023
Closing Date: 6/19/2023 11:59 PM Eastern
Max Number of Applicants: 100
Description
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety, and well-being for all Georgians.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long-term care, and life insurance; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child’s life.
DCSS is seeking candidates for the position of Child Support Services Agent 3. This position is based at the DCSS office located in Marietta, Cobb County, GA.
JOIN OUR TEAM!!!
Job Description
Pay Grade: G
Fatherhood agent works with non-custodial parents who are unemployed or underemployed and, as a result, unable to pay their full child support obligations. The program connects parents with resources leading to jobs that pay above minimum wage, greater self-sufficiency, and more emotional, parental, and financial involvement in their children’s lives.
Role and Responsibilities:
- Maintain a working knowledge of local and county resources.
- Connect participants to other community resources including but not limited to: medical, mental health, chemical dependency, employment and training programs, food shelves, public assistance, SSI and SSDI, childcare, transportation, subsidized housing opportunities, and legal assistance.
- Attend monthly and quarterly network meetings within their service area.
- Promote the Georgia Fatherhood Program throughout the community by establishing relationships with local schools, service providers, community groups, churches, senior programs, youth programs, and others.
- Establishes child support obligations and ensures that such obligations are met.
- Coordinates child support activities with legal, judicial, and public organizations and conducts administrative hearings.
- Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
- Manages a caseload to ensure that child support obligations are met.
- Supervises other case managers or serves as a team leader, as required.
- Performs other professional responsibilities as assigned by supervisor.
Core Competencies
- A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
- Ability to conduct oneself in a professional manner at all times and to communicate effectively and appropriately with a variety of people from many cultures and diverse backgrounds.
- Demonstrated strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions. Efficient and accurate in completing tasks as required attending to detail, and able to anticipate and meet deadlines while working under pressure of multiple and changing priorities.
- Strong aptitude to work in a collaborative setting on multiple projects or programs.
- Exceptional critical thinking skills, good judgment, and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met.
- Ability to use customer service skills including active listening and negotiation ability.
- Strong proficiency in the use of Microsoft Office Suite and/or standard.
Minimum Qualifications
- Bachelor’s degree from an accredited college or university AND One (1) year of relevant experience.
OR
- High school diploma or GED AND Three (3) years of relevant experience.
OR
- Two (2) years of experience at the lower level Child Support Svcs Agent 2 (SST061) or position equivalent.
Preferred Skills/Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience.
- Experience working with state, local, or federal government.
- Work experience involving mentoring and coaching.
- Ability to work independently.
Additional Information
For more detailed information about the Georgia Department Human Services
Employment InformationCurrent State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DHS-HR@dhs.ga.gov.
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
In addition to a competitive salary, DHS offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account. Visit for more information.
Insurance
Health, dental, vision, legal, disability, accidental death and dismemberment, healthcare and childcare spending accounts, and life insurance plans are available.
Health Benefits: 1-800-610-1863
Flexible Benefits: 1-877-342-7339
Retirement
State employees participate in the Employee’s Retirement System. Contributions are based on a percentage of salary and service date entry
Employee Retirement System: 1-800-805-4609
Deferred Compensation
Tax shelter plans are available that enable employees to provide for greater retirement security. Fund programs are available in both 457(k) and 401(k) plans.
Peach State Reserves: 1-877-342-7339
Credit Union
Employees are eligible to become members of the and
01
Are you aware this position is in Cobb County, Georgia?
- Yes
- No
02
What is your highest level of education completed?
- Doctorate Degree
- Master’s Degree
- Bachelor’s Degree
- Associates Degree
- High School Diploma or GED
- None of the above
03
How many years of case management experience do you have?
- None
- 1 Year
- 2 Years
- 3 – 4 Years
- More than 4 Years
04
How many years of experience do have communicating with clients and other constituents via telephone, email correspondence and direct contact?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
05
How many years of experience do you have providing face-to-face customer service?
- None
- Less than 1 Year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
06
How many years of experience do you have conducting Paternity testing and/or Financial case reviews?
- None
- Less than 1 year
- 1+ years
- 2+ years
- 3+ years
- More than 4 years
07
How many years of experience do you have connecting participants to community resources, with employers to secure employment, and/or providing advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation?
- None
- 1 Year
- 2 Years
- 3+ Years
Required Question