Agency: Department of Children and Family Services
Closing Date/Time: 10/25/2023
Salary: $5,456 – $8,140 Monthly (Anticipated starting salary $5,456 Monthly – Step 1C)
Job Type: Salaried Full Time
County: Adams
Number of Vacancies: 1
Plan/BU: RC063
PIN: 187248
REQ: 32000
SUPERVISOR: Maurice McClean
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the work.Illinois.gov homepage in the blue ribbon.
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through SuccessFactors.
Official Transcripts must be uploaded with your resume to be considered for this position.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
This title is subject to the Upward Mobility Program. DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
Job Responsibilities
The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
1. Serves as State Central Register Call Center Worker
2. Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
3. Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
4. Monitors incoming written reports for CPS units
5. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Preferably requires a master’s degree in social work; or a master’s degree in a related human service field, supplemented by one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
- OR
- Requires a bachelor’s degree in social work and one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
- OR
- Requires a bachelor’s degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
- The college or university issuing a bachelor’s or master’s degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education.
- This class is included as an Upward Mobility Program credential title.
Conditions of Employment
- Requires the ability to pass a background check
- Requires physical, visual and auditory ability to carry out assigned duties
- Requires ability to work mandatory overtime
Education Major
- social work or a related human service field
Work Hours: Sunday-Thursday, Noon-8:30pm
Work Location: 107 N 3rd St Quincy, IL 62301-2969
Agency Contact:
mike.bolt@illinois.gov
618-583-2176
Job Function: Social Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the work.Illinois.gov homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the work.Illinois.gov homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid HERE
Non-State employees: on work.Illinois.gov – click “Application Procedures” in the footer of every page of the website.