Department Summary
DISH is a Fortune 200 company that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH
Job Duties and Responsibilities
DISH is seeking a Claim Coordinator to join our Corporate Claims Resolutions Team and become part of the Billing and Credit Department.
The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:
- Billing Accuracy
- Credit Qualification
- Customer Payments
- Customer Delinquency, Collections, and Bankruptcy
- Customer Installation Damage Claims
- Installer Payments
The Corporate Claims Resolutions team is responsible for managing a damage claim made against DISH or one of its contractors from start to final resolution. They are responsible for maintaining regular contact with the claimant, working with local field offices and third party business partners to conduct investigations, determine liability, and ensure the claim is handled correctly and in a timely manner. A Claims Coordinator ensures all claims are valid according to company policy and is responsible for submitting payments when a claim is valid.
Responsibilities:
The Coordinator’s responsibilities will be to understand basic knowledge of tasks/damage claims and be able to manage their assigned caseload. A successful Claim Coordinator will focus on developing through on-the-job experience and should be able to use reference and resource materials in assigned areas.
Primary responsibilities:
- Claims handling
- Strong customer service
- General team tasks
- Process ownership
- Report possible issues to leadership
- System Testing
- Basic ad hoc projects w/leadership direction
#LI-EC2
Skills, Experience and Requirements
Education and experience:
- Bachelor’s Degree or equivalent from a four-year College or technical school and 2+ years of customer service experience, or equivalent combination of education and experience
Skills and qualifications:
- Basic skill level in Google Suite products: Docs, Sheets, and Drive
- Basic skill level in Microsoft Excel
- Basic analytical abilities
- Strong interpersonal and communication skills, with the ability to understand and summarize complex material
Where you’ll be working:
You’ll be working from home, but we do require some time in the office as well. At DISH, we understand that modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home. However, we are based in Englewood, CO, and will need to live in or move to the Denver area to ensure that you can come into the office when necessary.
Work-at-Home Technical Requirements:
DISH will provide all equipment required to perform the role aside from home internet.
Home Internet
- Dedicated home office workspace with:
- Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime and no bandwidth or data caps.
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Salary Range
Compensation: $63,150.00/Year – $90,000.00/Year
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.