At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.
CLIENT ENGAGEMENT COORDINATOR – CARTIER, BEVERLY HILLS
Job Mission
The Cartier Beverly Hills Client Engagement Coordinator will be the primary liaison with the corporate Client Engagement and celebrity team. They will help facilitate all Client Engagement and celebrity related boutique level tasks, in addition to being the in-boutique lead for coordination and facilitation of said tasks. The Client Engagement Coordinator will ensure that they seek partnerships and work in full transparency with the boutique leadership team. In addition, this role will support the Client Engagement Manager in creating and implementing in-boutique strategies, with the goal of enabling the Sales Team to cultivate and develop relationships with existing and prospective clients, diagnose client spend, and identify opportunities to increase engagement and wallet share. The Client Engagement Coordinator will work closely with the Client Engagement Manager and boutique management, to support with the execution of client treatments, gifting, experiences and services at all levels, including but not limited to event gifting, holiday strategies, and domestic/international events. The ideal candidate will play a key role in sharing the Cartier values and spirit, and will help drive a client-centric environment within the Beverly Hills Boutique.
Key Responsibilities
PR
- Assist with corporate Client Engagement and Celebrity teams to help facilitate photo shoots and dressings
- Tasks include but are not limited to: liaising with Client Engagement team, confirming availability of pieces, consigning through SAP, packaging pieces for security, arranging security (guards and Malca trucks when necessary), going on set to handle pieces when necessary, receiving returns, quality control checking pieces upon return Lead all coordination for celebrity dressing and award shows, including potential boutique appointments with stylists, as well as Beverly Hills main point of contact for awards and galas.
- Lead all in-boutique coordination for domestic and digital photoshoots, including potential boutique appointments with editors and influencers.
- Working alongside retail team in consigning boutique pieces for shoots. Tasks include but are not limited to: continuously liaising with boutique Management team in order to note which pieces will be able to loan, and which are in business; replacing pieces on display that go to shoots and maintaining the visual standard of the boutique
- Merchandising: adhere to visual guidelines, active participation in daily store set up/pulling of showcases and visuals as well as daily replenishment of under stock.
- Inventory control: proper handling of merchandise including movement within Boutique Inventory Tool and PR stock, tagging, quality control, organization, protection, cycle counts, auditing, and reconciliation/problem solving
- Monthly meetings with Client Engagement team, Client Engagement Manager, Sales Director/ Boutique Director.
- Support all gift wrapping and embossing for Client Engagement needs.
- Assist the boutique team as needed based on key commercial moments throughout the year.
Client Development
- Support the Client Engagement Manager in all Client Engagement and relationship initiatives in partnership with boutique, regional and corporate partners
- Champion the GOAL initiative to develop high potential and prospective clients through strategic and individualized action plans
- Support Management to execute Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy
- Support with providing regular client insights/reports to coordinate the development and implementation of strategic client acquisition initiatives to gain market share
- Coordinate the analysis and extraction of client lists in partnership with management and associates
- Database management including the facilitation and execution of all merge and reclassification requests
- Prepare necessary reporting and analysis that provide qualitative results for business performance and development
- Assist clients with the sales and service of Cartier products, as needed Support Client Event & Gifting activations in partnership with boutique, regional and corporate partners:
- Collaborate with Management in-boutique and corporate (i.e. CRM, High Jewelry) to effectively coordinate key client moments – both commercial and experiential
- Participate in networking activities including client events
- Support reporting on controllable operating expenses: monitoring, analysis in order to optimize controllable costs as it relates to Client Engagement
- Promote the implementation of new technology-based client development tools – including myClients
- Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
Teamwork
- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
- Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone
- Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams
- Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities
- Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information
- Embrace and integrate diverse perspectives
Qualifications
Education
- Bachelor’s degree
- Additional language skills are a plus
Industry experience
- Previous experience in luxury retail, service or hospitality industry is a plus
Technical skills/ abilities
- Excellent computer skills and use of technology
- MS Office experience required; SAP knowledge preferred
- Additional language skills area plus
Personal skills
- Must be available to work retail hours (including weekends) and travel for trainings as needed
- Ability to work in a fast-paced, evolving environment
- Excellent analytical, organizational, and interpersonal communication skills are required
- Strong understanding of client service needs and priorities (internal and external)
- Frequent moving of packages and product
- Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
- Collaborative approach with ability to foster a united work environment with a “can do” attitude
- Intellectual curiosity and passion for learning
This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer. Expected hourly range: $25 to $27 (overtime eligible). Please note, salaries will be negotiated based on relevant skills and experience.
Learn more about life at Cartier
www.careers.cartier.com
Richemont owns several of the world’s leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont