Description
Client Relationship Manager – Healthcare Solutions – Payer (West Coast) – Los Angeles, CA
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s Healthcare Insurance business unit is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Overview
Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions and expansion
Track of industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment
Measures
A CRM’s shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are renewal win rates, revenue and margin.
Required Qualifications
12-15 years of experience.
Significant experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L of $20 + Million dollars including reporting and metric assessment for the account.
Healthcare systems experience, especially; payer, claims, patient management.
Health insurance product knowledge.
Must reside in the Western US. Hybrid work environment.
Bachelor’s Degree OR equivalent combination of education, training, and experience.
Preferred Qualifications
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
#LI-PMB
Salary and Other Compensation :
The annual salary for this position is between $126,072.00 – $178,413.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Must Have Skills
- Account Management Skills
- Portfolio & Project mgmt (PPM)
Qualifications
Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Account Management Skills PL1 Required 2 Portfolio & Project mgmt (PPM) PL1 Required
* Proficiency Legends
Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.