SUMMMARY:
Independently establish and maintain strong business relationships with a designated portfolio of clients within a high-volume product family. Resolve escalated client issues and proactively identify opportunities to better serve clients. Will serve as liaison between internal team personnel and client for all invoice management activities.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Establish and maintain strong client relationships.
- Effectively resolve escalated client issues with minimal guidance from supervisor with both the company and client in mind.
- Provide feedback and guidance to vertical team members in support of client needs
- Translate customer needs to internal vertical team members and other teams including but not limited to Finance, IT, Procurement
- Responsible for technical support including web training, reporting, and questions from internal and external stakeholders.
- Organize and lead conference calls both internally and externally.
- Participate and answer questions during the client on-boarding process.
- Contribute to Quarterly Business Reviews for clients.
- Provide clients with data insight through invoice.
- Maintain internal information databases and Sharepoint sites in order to effectively serve our clients.
- Participate in and assist with client tours.
- Maintain current day-to-day service deliverables, while assessing client needs for up sell opportunities.
- May support clients through the billing process during challenging business changes while maintaining a balance of client and company needs.
- Facilitate and follow through to completion any modification requests to internal client data.
- Provide guidance and leadership to other team members, including technical training and feedback, and client management coaching.
- Backup team members to achieve team goals as needed.
- Perform other job duties as assigned.
Education/Certification/ Knowledge:
- Requires a high school diploma or equivalent
- BA degree or equivalent experience preferred
Experience:
- 2 or more years of customer-related work experience; prefer business-to-business experience
Skills/Abilities:
- Demonstrated ability to effectively communicate with all levels of internal and external personnel and adapt to audience
- Professional and collaborative interpersonal skills
- Must be able to effectively problem solve with little guidance
- Must have strong computer skills, including MS Office Suite and Internet
- Anticipate the needs of clients
- Ability to represent the company professionally both in person and through communication
- Ability to learn ENGIE Impact’s full suite of services within six months.
- Demonstrated polished presentation skills
- Ability to manage multiple priorities and activities for clients
- Must be able to quickly learn reporting platforms and files including GL, CET, and custom accrual files
- Team player, detail oriented, dependable and adaptable
- Must be flexible with schedule and available to work extended hours to support team and client goals as needed
- Able to review and understand client contracts to ensure services are being met
- Must demonstrate effective leadership to teammates
- Must be able to adapt to change easily
A t ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.
We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as “protected characteristics”) as defined by applicable federal, state or local law in the locations where we operate.
The pay range for this role is: $22.23-33.35
The listed salary range represents ENGIE’s good faith estimate and is based on a wide range of factors, including candidate’s experience, industry knowledge, qualifications, seniority, and location. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off . ENGIE complies with all federal, state, and local minimum wage laws.