Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
This role supports one of the world’s largest food and beverage companies and may require some on-site presence at the client office in Chicago, IL.
What will I do as a Client Service Analyst?
As innovators in Big Data starting with point-of-sale (POS), Circana is looking for:
– Key point of client contact for service-related requests or issues.
– Ability to build and leverage mutually beneficial relationships and networks internally.
– Effectively synthesizes content written and verbally.
– Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
– Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
– Strong project management and process skills.
– Able to effectively work with virtual and diverse teams.
– Demonstrated communication and interpersonal skills.
– Demonstrated ability to learn and utilize various computer software, including MS Excel.
– Ability to escalate issues to the right people appropriately.
– Administrative accountability-correctly tracks time and expenses using Circana systems, adheres to corporate policies and meets deadlines on corporate initiatives such as talent management.
To be successful as a Client Service Analyst you must possess and be able to:
– Manage content delivery for clients; including Content Delivery Client Satisfaction
– Support exceeding revenue by high-quality service delivery and data
– Coordinate and execute high-quality ongoing analytic and ad-hoc requests
– Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications
– Use strong analytical skills to consult with our client’s sales, category management, and brand and trade marketing groups
– Identify and develop Circana service opportunities with client
– Utilize creativity in identifying new techniques and processes
– Establish and track critical metrics to measure progress against quality initiatives
– Develop and leverage strong, collaborative relationships with ITO and Delivery teams
– Ensure high-level coordination between Business Development and Client Insights
What are the qualifications?
- 1-4+ years of experience in Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company
- Demonstrated expertise in translating data and analysis into relevant implications
- Experience engaging in a consultative manner with clients when helping solve/manage content deliverables
- Experience with syndicated data (Circana/IRI, Nielsen) is preferred
- Strong project management and process skills
- Flexibility of work schedule to cover night and weekend work when needed
- Bachelor’s degree in a related field
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $47,000 to $67,000.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
You can apply for this role through the Circana Careers website or Intranet site for internal candidates.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)