Overview
This position will work with the GLobal Partnerships team taking the lead to activate sponsorships through branding, signage, marketing, hospitality and related assets with the goal of ensuring an exceptional experience for our clients. The Client Services Manager will be responsible for overseeing the client service efforts and facilitating the communication and interaction with our corporate clients. The position will also be responsible for collaboration with internal stakeholders and outside vendors to execute partnerships effectively. This position reports to the Director of Partnerships.
This role will pay a salary of $50,000 to $75,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Responsible for coordinating all aspects of corporate partnerships service and fulfillment
- Responsible for working with clients and agencies to secure all corporate partnerships signage is created and placed
- Responsible for servicing all clients through various means including direct contact, newsletters, corporate partner gatherings, etc.
- Coordinate event day activities including but not limited to: ensuring correct preparation of promotions and branding, greeting VIP clients, client communication and achieving customer satisfaction.
- Generate new and creative ideas to attract new partners and strengthen existing relationships.
- Assist the Director of Partnerships with suite and premium seating client customer service.
- Assist Director of Partnerships in preparation of monthly corporate sales reports
- Prepare various reports on client campaign performance, identification and evaluation of KPIs, and event partner highlights.
- Assist in developing and maintaining sales lead funnel, including but not limited to research, cold-calling, and attendance of networking events.
- Work cross-functionally with the marketing and sales department to create new program initiatives, develop marketing and sales programs, and execute accordingly.
- Assist with development of partner advertising proposals to best showcase venue offerings.
- Account for availability of inventory and physical and digital arena advertising assets
- Participate in developing and implementing advertising plans and promotions.
- Take a lead role in creating and organizing exclusive partner and promotional events, including but not limited to open houses, client appreciation events, and holiday programs.
- Perform all other duties as assigned.
Qualifications
- Bachelor’s Degree from an accredited college or university with major course work in Marketing, Communications, Hospitality/Sports Management, Business or a related field is preferred.
- 3-5 years of professional sponsorship experience in sport and entertainment is preferred.
- 3-5 plus years of managing and leading people/teams
- Excellent writing and verbal communication skills in the English language
- Well organized with ability to prioritize and handle multiple assignments.
- Possess exceptional customer service skills and mindset.
- Basic knowledge & interest in advertising and events
- Basic knowledge of Salesforce or CRM software equivalent
- Understands the concept of advertising.
- Basic knowledge of social media platforms (Facebook, Instagram, Twitter, etc.)
- Working knowledge of Word, Excel and PowerPoint
- Flexible-must be available to work occasional evenings, weekends, and event days as assigned.
- Team player who is creative and a proactive problem solver
- Professional appearance, attitude, and communication skills as well as the ability to work with others are required.