MHC Healthcare is seeking a Clinical Education Manager to join the Organizational Development team at the Marana Main Health Center, located in the heart of Marana, AZ. The Clinical Education Manager collaborates with clinical leadership to plan, manage, and evaluate the effectiveness of clinical education for Registered Nurses (RN), Licensed Practical Nurses (LPN), and Medical Assistants (MA) in support of the provision of consistent, high quality patient care.MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.
This Job will require flexibility to work at any of MHC’s sites.
The following qualifications are required:
- Bachelor’s degree in Nursing
- 3 years’ supervisory experience in a clinic or healthcare setting
- 3 years’ experience developing and delivering healthcare education in a clinical setting
- 5 years’ clinical RN experience in an ambulatory setting caring for patients of all ages
- Experience working with Electronic Health Records (EHR) systems
- Valid Arizona State License as a Registered Nurse
- Basic Life Support (BLS) certification (may be completed with MHC upon hire)
- Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
- Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MHC)
The following qualifications are preferred:
- Master’s degree in Nursing, Healthcare Administration, Business, or a related field
- Experience working in behavioral health and dental healthcare
- Experience working in a Federally Qualified Health Center (FQHC)
- Experience providing hands-on clinical training to RN, LPN, and MA staff
- Experience with Learning Management Systems (LMS) and additional technologies to design and deliver effective learning
- Bilingual (English/Spanish)
Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
This position has the following supervisory responsibility:
- Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.
The ideal candidate will also possess the following knowledge, skills, and abilities:
- Advanced knowledge of nursing practice.
- Knowledge of adult education standards.
- Knowledge of local, state, and federal regulations applicable to FQHCs and clinical scopes of care.
- Ability to utilize and implement process improvement tools and techniques.
- Ability to use a coaching communication style to communicate goals, objectives, and learner progress.
- Ability to learn and implement additional software and tools to enhance learning delivery.
- Ability to implement learning activities in innovative, memorable ways.
- Ability to adapt to a range of individual learning styles and needs.
- Strong analytical skills and the ability to analyze and develop options, recommend solutions, and solve complex problems.
- Excellent organization and time management skills with ability to work independently, manage competing demands, and adapt to frequent changes, delays, and unexpected events.
- Understanding of generational differences that influence choice of educational modalities.
- Energetic and enthusiastic in a way that drives innovative thinking and a positive, professional image.
- Knowledge of assessment tools to convey progress in learning and performance.
- Proficient in Microsoft Office suite of applications, LMS platforms, and other common business software.
- Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
- Proven effective leadership with demonstrated ability to effectively direct, delegate, motivate, and build high-performing, collaborative teams.
- Demonstrates cultural competence and commitment to supporting and promoting diversity, equity, and inclusion through work performance and professional interactions.
Duties and Responsibilities:
- Collaborates with clinical leadership to develop, implement, and evaluate educational programs and practices to ensure high quality, cost-effective education for patient care staff, including medical, behavioral health, and dental settings.
- Monitors and assesses clinical education programs and projects to ensure their effectiveness in meeting organizational goals.
- Leads or actively participates in the planning and execution of clinical education efforts related to new employee orientation, annual education and competency evaluation, and clinical development areas.
- Collaborates with other departments, leaders, and stakeholders to identify needs and design and develop solution-focused education programs to support organizational goals, performance, and quality improvement.
- Responds to emerging needs and urgent issues by collaborating with stakeholders and developing necessary education programming.
- Participates in policy and protocol development to support consistency across service sites.
- Creates assessment tools for use in training activities as well as for ongoing evaluation.
- Assesses ongoing educational needs of clinical staff using metrics and data analysis tools to inform learning focus areas.
- Evaluates and suggests opportunities to create efficiencies in clinical education and performance across sites.
- Serves as a training and mentorship resource for clinical leaders seeking to improve their staff training skills.
- Supervises clinical training staff that provide on-the-job training to participants of clinical education programs.
- Creates and delivers high-quality documents, presentations, and learning materials to leadership and other staffing groups.
- Records and manages staff education records for clinical trainings in the organizational LMS as appropriate.
- Oversees trainers that implement on-the-job training programs at service sites by implementing productivity standards, delegating responsibility, helping them to organize effective workflows, and evaluating performance.
- Provides coaching, mentoring, and development opportunities to direct reports.
- Maintains and expands professional and technical knowledge for self and others through delivery of presentations, attendance at workshops, relationships with community partners, and application of best practices.
- Regularly requests feedback from stakeholders and integrates it into work products.
- Participates as a member of relevant committees and work groups.
- Supports advocacy of the organization’s mission and values and the community health center movement.
Benefits:
MHC Healthcare’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:
- Medical, Dental, and Vision
- 403(b) with employer contribution
- Short-term disability and other benefits
- Paid time off including 11 holidays plus vacation and sick leave accrual
- Paid bereavement, jury duty, and community service time
- Employee discount for medical services ($500 per year for full-time)
- Education reimbursement ($3,000 per year for full-time)
MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.
Other details
- Job Family Business Operations
- Pay Type Salary
- Employment Indicator Full-Time
- Min Hiring Rate $75,622.35
- Max Hiring Rate $94,527.94
- Travel Required No
- Required Education Bachelor’s Degree
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