Stockton, San Joaquin County, CA
Position: Clinical Education Specialist Manager (Full-Time Exempt)
Our mission of providing care to the world at a moment’s notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
SUMMARY: Under general direction, oversees Clinical and Education Services activities for the Operations. Represents AMR to local committees, medical and training institutions, and other related agencies. Responsible for the creation, implementation, and tracking of education programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinate the CES function for the Operations. Provide guidance and direction to the local CES professionals within the districts concerning a consistent approach to clinical education and processes
- Assist in recruitment through involvement in area EMS classes and career days. Assist in the development of an orientation program and a system of continuing education.
- Responsible on an ongoing basis of mentoring the local CES professionals with a goal of developing a team oriented approach with positive results. Comply with all employment laws an supportive affirmative action/equal opportunity goals.
- Ensure scholarship programs are evaluated regularly to ensure non-discriminatory practices.
- Develop and maintain record keeping process of clinical testing including employee selection, scholarships, etc.
- Actively participate in and/or develop a process for the evaluation and/or selection of equipment. Develop education process to include course objectives, examinations and manuals for use as lesson plans.
- Conduct and coordinate National Registry examinations. Conduct orientation classes, IV certification courses, ACLS/PALS instructor certification courses, CPR/AED/National Safety Council first aid instructor courses, and certification courses on Lifepak.
- Work with local physician advisory groups.Participate in clinical aspects of problem resolution. Oversee any clinical requirements related to contracts, agreements, etc. Track and reviews events in response to complaints and/or compliments relating to medical performance.
- Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. In most cases, investigation should be completed within 72 hours of initial report. Document findings in writing. Provide timely briefings to Director of Operations on incidents and investigations, as appropriate.
- Responsible for tracking and maintenance of employee certifications and vaccinations in a database.
- Identify, develop, and implement quality improvement (QI) programs. In order to assure clinical excellence, programs should include, but are not limited to proactive and retrospective elements of QI concerning clinical call reviews, chart reviews, and trend analysis for both individual and group clinical performance. Such programs should drive the continuing education (CE) process and related coursed offered to field personnel.
- Responsible for the Field Training Officers (FTOs). This includes, but is not limited to, leading the selection process of FTOs; the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and coordinating the FTO committee.
- Represent AMR with local EMS education programs and assure integration with internship and preceptor needs. Serve as a clinical resource for field and management personnel.Assist in the creation/revision of medical policy. Oversee clinical aspects of field performance. Conduct clinical call reviews and investigations.
- Represent AMR with local EMS education programs. Participate in scheduling third riders. Coordinate evaluations for paramedic school candidates. Schedule continuing education programs for pertinent to field education needs.
- Review completed patient care reports for accuracy. Design, implement, and review utilization management plans. Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas.
- Provide clinical support for documentation and billing personnel. Participate in appeals processes from a clinical perspective. Assist in planning and monitoring managed care utilization review.
- Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
- Perform other duties required.
Education/Licensing/Certification:
- Bachelor’s degree in a related field preferred.
- Current State Certification as a Paramedic.
- Current AHA BLS, ACLS, and PALS provider certifications.
- Current AHA BLS, ACLS, and PALS Instructor certifications preferred.
Experience:
- Minimum of 5 years’ experience in the direct delivery of pre-hospital advanced life support as a Paramedic to include experience in critical care environments.
- Experience in performing, evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.
- Experience in simulation education and continuous quality improvement processes.
Knowledge and Skills:
- Ability to read, write, and speak English fluently.
- Effective oral, written and interpersonal communication skills.
- Effective public speaking and presentation skills.
- Working knowledge of computer operations and Windows software
- Working knowledge of continuous quality improvement concepts and principles
- Basic knowledge of statistics, analysis, and report creation
- High level of attention to detail
- Acceptable driving record
Working Conditions and Mental/Physical Requirements:
WORKING ENVIRONMENT
Occasionally: Confined areas, extreme hot and cold, wet and/or humid conditions, noise, vibration, mechanical and electrical equipment, moving objects, high places, fumes/odors/mists, dirt and dust, gasses, toxic conditions, human excrement, blood, urine, mucous, tissue.
Frequently: May works alone or with and around others, face-to-face and verbal contact, inside and outside temperature changes, extending sitting or standing, travelling, extended day.
Constantly: office, classroom settings.
PHYSICAL:
Occasionally: Hazards, fatigue, boredom, short deadlines, patient care MCI’s, high call volume, life and death situations.
Must be able to lift up to 50 lbs.
Frequently: Repetitive tasks, high pressure, intense tasks.
MENTAL REQUIREMENTS:
Occasionally: Clerical, memorization, and higher math skills.
Frequently: Simple and complex reading and writing, simple math skills.
Constantly: Analyzing, perception/computation, problem solving, judgment, reasoning, and decision making.
EQUIPMENT USED:
Occasionally: Simulation manikins and accessories, training devices, audio/visual equipment, gurney, stair chair, IV supplies, IV pump, ventilator, bandaging, medications, monitor/defibrillator, radio, suction, equipment, airway equipment/airway bag, disposable supplies, durable equipment, trauma bag/box, facsimile, calculator. Constantly: computer, mobile/office phone, printer, copier
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
Patient Care – We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
One Team – We respect each other and achieve together what no individual can alone.
Innovation – We are driven to develop solutions that inspire progress.
Vigilance – We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
Ownership – We are accountable for what we do and take pride in how we do it.
Citizenship – We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to: Regional Director
Interrelationships: EMS Operations, Local Communications/Dispatch Operations, Corporate Payroll, Corporate IT, and other support departments
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Company Benefits: Check out our careers site benefits page to learn more about our benefit options.
Salary Range: $95,000- $125,000 Annually