Job Summary:
This role will engage with Wisconsin Union members, frequent visitors, student groups, Wisconsin Union staff across departments, Campus and Visitor Relations, and UW Police at the Pyle Center and other Wisconsin Union facilities to create a network of communication and collaboration. This network is instrumental in enhancing the safety and welcoming of the Wisconsin Union.
The Guest Services Specialist proactively anticipates challenges and implements solutions. The role also investigates alarms and security concerns within a designated facility, operating under general supervision as needed. The Guest Services Specialist conducts safety tours and receives access requests and dispatches respondents for the designated facility, further emphasizing their role in ensuring security and controlled access.
The role will primarily be stationed at the Pyle Center, with occasional visits to other Wisconsin Union facilities, which include Memorial Union, The Union Terrace, Red Gym, the Tong Family Marina, Union South, Union South Plaza, the Orchard at Union South and other locations where Wisconsin Union events occur.
Responsibilities: Monitors and secures designated institutional property during special events to ensure the safety of students, staff and visitors. May assist with facility access requests and database maintenance.
- 10% Monitors and operates lighting and air controls and security cameras in a designated facility
- 15% Investigates alarms and security concerns in a designated facility under general supervision as needed
- 15% Receives access requests and dispatches respondents for a designated facility
- 40% Performs crowd control and patrols assigned facilities during special events
- 10% Support & provide daily direction to student employees
- 10% Provide customer service around the Pyle Center and other Wisconsin Union Facilities to patrons and groups, provides basic organizational information and routes more complex inquiries to the appropriate entities
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
H.S. Diploma
Qualifications:
Required:
-Experience in guest services and/or crowd management
-Proficiency in Microsoft Office suite
Preferred:
-Experience engaging and interacting with patrons daily
-Excellent customer service skills
-Conflict resolution skills
Work Schedule:
The work schedule for this role primarily encompasses day shift hours from Monday to Friday, with occasional commitments for special events.
Work Type:
Full Time: 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $21.00 HOURLY
Depending on Qualifications
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf.
Additional Information:
The Wisconsin Union operates from several buildings on the UW-Madison campus including Memorial Union, Union South, Fluno Center, Pyle Center, University Club, Red Gym, and the Student Activity Center. The Wisconsin Union is a financially self-supporting division of the University of Wisconsin-Madison. Financial support for the organization is provided by income earned by over thirty food service units and a variety of nonfood units such as games, guest rooms, space rentals and campus vending. Substantial support is also provided by student fees. The total annual organizational budget is approximately $60 million dollars.
How to Apply:
To apply for this position, please click on the “Apply Now” button. You will be asked to upload a resume and cover letter as a part of the application process. Please outline your relevant work experience as it relates to the qualifications.
Contact:
Jenny Lee
jenny.lee2@wisc.edu
608-265-1157
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
Event Security Officer(CP030)
Department(s):
A96-WISCONSIN UNION/CONFCTRS/PYLE PATRON SVCS
Employment Class:
University Staff-Ongoing
Job Number:
288622-CP