Overview
The Clinical Scheduler (Remote) position is a direct report to the Clinical Operations Manager and is responsible for coordinating staff and client schedules by performing diverse related duties.
Candidates must reside in driving distance to Landover, MD for on-site training and quarterly on-site meetings.
Pay starting at $18.50/hr.
Responsibilities
Scheduling Responsibilities
- Coordinate and maintain daily, weekly, and monthly staff and client schedules for the delivery of autism services to our clients
- Inform families and/or Behavior Interventionists of schedule changes and update systems accordingly
- Find alternate coverage or alternate work for Behavior Interventionist and arrange for PTO coverage
- Schedule make-up time to maximize contract fulfillment Participate in staff efficiency and contract fulfillment initiatives
- General Office Support
- Receive and respond to staff and client phone and email inquiries relating to scheduling
- Answer scheduling questions from clients and staff and escalate to appropriate management staff as necessary
- Reconcile billing operational and payroll reports
- Meetings
- Clinical Services Associate will be expected to attend regular meetings with the Clinical Services Scheduling Manager and participate in meetings with other departments as needed.
Qualifications
- High School Diploma or equivalent; Bachelor’s Degree preferred
- A minimum of three years customer service experience
- Prior scheduling experience required (preferably in a healthcare setting or at an autism services provider)
- Excellent customer service skills, self-motivated, self-starter, well organized and detail oriented approach to tasks
- Proven customer service skills and experience handling heavy call volume
- Proactive/proven ability to anticipate needs and respond appropriately and in a timely manner
- Strong problem-solving and critical thinking skills
- Excellent multi-tasking and prioritizing abilities
- Strong written and verbal communication skills
- Exceptional attention to detail
- Expected to be available to work overtime, if required.
LEARN Behavioral offers competitive compensation, a comprehensive benefits plan, including 401(k), personal time off, paid holidays, and tuition reimbursement.
LEARN Behavioral is an Equal Opportunity Employer. Candidates must be presently eligible to work in the United States.