As the world’s largest cloud provider, Amazon Web Services (AWS) is redefining the cloud computing industry with more than 200 featured products and services. AWS Support Engineering teams span across the globe and implement innovative cloud computing solutions and solve technical problems. As a Cloud Support Engineer, you will be at the forefront of this transformational technology and serving as the ‘Cloud Ambassador’ across all the cloud products. You will be equipping our customers with required tools & tactics to optimize their product and support investment while assisting additional global companies and developers to help run their mission-critical applications 24/7/365.
Would you like to equip customers with the latest cloud computing technologies?
Are you familiar with best practices for applications, servers and networks?
If this sounds exciting, you might be the person we are looking for! We believe that world class technical support is critical to customer success.
WHY AWS SUPPORT? – First and foremost, Cloud Support Transformation. On a typical day, you will be primarily responsible for solving customer’s issues through a variety of customer contact channels which include web, live chat, and telephone. You will be provided both self-paced and instructor-led training that help you develop the skills required to be successful in your role. As your career advances, you may also have opportunity to coach/mentor new hires, develop & present training, and participate in hiring. You will be presented various options to help advance your career across the organization to meet your ultimate career goals.
We are open to hiring candidates to work out of one of the following locations:
Dallas, TX, USA | Herndon, VA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– 3+ years of technical support experience
– 3+ years of distributed systems experience
– Fluency in both verbal and written Chinese
– The Big Data role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MangoDB, and Apache Cassandra
– Knowledge in (2) or more in these areas:
– Knowledge in Linux (RHEL/CentOS) Systems Administration
– Knowledge with Networking and troubleshooting (TCP/IP, DNS, traceroute, dig)
– Knowledge Hadoop ecosystem (Apache Spark, Apache Hive, etc.)
PREFERRED QUALIFICATIONS
– MS or PhD in related field
– Experience in large scale Database management
– Experience in Cloud/Distributed computing technology
– Experience in large scale Hadoop environment management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $76,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.