About Us
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs-no matter how unique their pay rules, labor regulations, and schedules-while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.
Building a Business to Scale:
In 2022 Workforce Software continued to add significant enterprise leading customers such as UPS, Microsoft and QuikTrip consistently growing our recurring revenue and maintaining our leadership position in our space. In 2023 we are targeting several other large enterprise customers as we leverage a unique opportunity to take away share from our largest competitor. To meet the growing demands of a rapidly growing technology business we are seeking to enhance our order to cash functions. We are seeking an experienced Collections Specialist to partner with our Dir. Revenue Accounting and Operations to accelerate our collections.
Responsibilities
- Be the CEO of your area. We pride ourselves on a culture where each individual can have the autonomy to drive the success of their area. We are looking for self-motivated team players that strive to help leadership make better financial decisions based on the quality of the data and insights you will present.
- Manage and maintain the AR activities for assigned account portfolio.
- Identify customer disputes, short payments, and route them to the appropriate person or internal departments for resolution/payment.
- Prioritize collections efforts, effectively multi-task, and manage all customer communications AR related.
- Work with management to build and maintain SLA’s regarding timely payments and collections timelines.
- Perform account reconciliations (including credit application, resolving cash application issues, etc.) of outstanding balances on customer accounts.
- Build long-term relationships with customers for timely payments.
- Escalate issues to management when necessary.
- Create documents for processing credit memos, debit memos and adjustments.
- Performs other duties and special projects as assigned.
Requirements
- 3-5 years of experience as collection specialist or equivalent
- Experience using NetSuite and Salesforce
- Proficient in Microsoft Office Products (Word, Excel, Teams, etc.)
- Self-motivated and results-oriented; a problem solver with strong teamwork skills and a strong desire to drive change
- Excellent communication, interpersonal, collaboration and consultative skills. Inquisitive and positive mindset in approaching complex problems
- Understanding of order to cash process and basic accounting procedures
Travel
- None
Education
- High School diploma required (B.A./B.S. of Associates a plus)
Why You Should Join the WorkForce Team?
- Unlimited PTO
- Flexible Hours / Work from Home Policy
- 401k with Company Match
- Performance Bonus
- Career Development and Training – Be the CEO of your career!
- Company paid LinkedIn Learning subscription.
- Diversity, Equity, and Inclusion Initiatives including committees such as:
- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Full Comprehensive Health Benefit Package
- Parental Leave
- Community Outreach Programs and Charitable Support
This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
WorkForce Software is an Equal Opportunity Employer.