Company Description
$18.50 / hour plus commission and shift differentials
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country’s most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
This is a remote position after training, but it is required that you live in the Orlando/Central Florida area to be considered for this opportunity.
Bilingual Collections Representative say they’re good at de-escalating, but can they back it up? When times get tough you rise to the occasion and provide top notch customer service. You help our owners get their vacations back on track.
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethics
At Westgate Resorts, where passion meets persuasion, are you ready to put your skills to the test?
As a Bilingual Collections Representative, you will:
- Collect on accounts 60 days or more delinquent
- Treat customers with respect and respond with empathy while remaining firm
- Possess strong customer focus with the ability to have detailed conversations
- Be 100% phone-based with a focus on outbound
- Work in a metrics-driven environment
Training Schedule: All Paid Training!
Week 1, On-Site: Monday – Friday 8:00 AM – 5:00 PM
Week 2, Fully Remote: Monday – Friday 8:00 AM – 5:00 PM
Call Center Hours of Operation
- Monday – Tuesday 8:00 AM – 5:00 PM
- Wednesday – Thursday 11:00 AM – 8:00 PM
- Friday – Saturday 8:00 AM – 5:00 PM
- Friday & Saturday (required twice a month)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Collections experience required two years
- Call Center experience required two years
- Bilingual Spanish required
- Must have a dedicated homework space that is free from distractions and interruptions
- Must have a stable internet connection with a minimum download speed of 50-100 Mbps and an upload speed of at least 10 Mbps
Education and/or Experience
High school diploma or general education degree (GED); or two-year related experience and/or training; or equivalent combination of education and experience.
Remote Worker Considerations:
Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 50-100 Mbps and 10 Mbps upload speed.
Additional Information
- Rate of Pay: $18.50 / hour
- + Commission opportunities
- + Shift differential (15% Monday-Friday after 5pm, 20% Saturday)
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.