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Install/Contract Coordinator
From the signing of the sales contract to the activation of services, our Install/Contract Coordinators manage the installation process for Metronet’s commercial customers. Install/Contract Coordinators are responsible for tracking, coordinating & communicating with internal & external stakeholders throughout the installation process. This role requires exceptional organization and communications skills, strong attention to detail, and the ability to work in a fast-paced, high-volume environment. The ideal candidate will also have a professional and outgoing personality as they will be communicating directly with both our valued customers and operations teams.
ESSENTIAL JOB FUNCTIONS:
- Responsible for order acceptance including initial contact with MetroNet’s customers for items such as order validation and scheduling installation activities.
- Professionally interact with internal and external customers including Sales, Provisioning, Activations, Field Operations, and Metronet’s Customers
- Efficiently manage order clarifications required for order components to disperse to relevant ordering systems
- Function as liaison between MetroNet’s customer and required internal departments to ensure constant, effective service installation status as customer requires.
- Responsible for billing activation including data entry and quality assurance.
- Monitor department Service Level Agreements ensuring a positive customer experience.
- Interface with the Metronet team to provide and obtain relevant information as required.
- Other related duties as assigned.
JOB QUALIFICATIONS AND REQUIREMENTS:
- Highschool Diploma or GED Required
- Excellent communication skills both verbal and written.
- Strong organizational skills required.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to work well independently and as part of a dynamic team environment required.
- Ability to adapt to change.
What we offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Pay Range – $18 – $20/hr.
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