Salary : $97,926.40 – $122,408.00 Annually
Location : Redwood City, CA
Job Type: Regular
Job Number: V045A
Department: Public Safety Communications
Division: Public Safety Communications
Opening Date: 06/21/2023
Closing Date: 7/5/2023 11:59 PM Pacific
Description
The Office of Public Safety Communications is seeking qualified candidates for the position of Communications Dispatch Coordinator.
Under general supervision, the Communications Dispatch Coordinator will oversee all aspects of Dispatcher training. Dispatcher training includes continued technical training, professional development, and regulatory compliance for tenured employees, as well as industry and Department introductory training for newly hired employees.
The Communications Dispatch Coordinator will work closely with Operations Managers and the Support Services Manager to develop and implement a training plan that will identify and address emerging industry trends, technical proficiency, process changes and improvements, and compliance. The training plan will include a combination of in-house and outside training providers.
In overseeing Dispatcher training, the Communications Dispatch Coordinator will be required to review existing, and develop new curriculum for in-house training. They may also be called upon to be an instructor in a classroom setting.
The Communications Dispatch Coordinator will be responsible for identifying and evaluating vendors to provide training to Public Safety Communications. They will also be required to oversee the documentation of assigned and completed training to ensure regulatory compliance.
PUBLIC SAFETY COMMUNICATIONS
San Mateo County Public Safety Communications (PSC) is an industry leader in 911 Public Safety Dispatch. Our Center, located in Redwood City, is the largest Public Safety Answering Point (PSAP) in San Mateo County.
PSC is the only Tri-Center in San Mateo County. This unique designation refers to the responsibility of dispatching Fire, EMS, and Law Enforcement services. PSC is responsible for all Fire and EMS Dispatching in San Mateo County. In addition, PSC dispatches Law Enforcement services for the San Mateo County Sheriff’s Office, Daly City Police Department, East Palo Alto Police Department, and the Broadmoor Police District.
The San Mateo County Regional Operations Center (ROC) is home to PSC. The ROC, which opened in 2019, was designed to be a state-of-the art PSAP with all the amenities to create a successful, healthy environment. The Dispatch Center contains floor-to-ceiling windows which provide plenty of natural light. PSC has a training room with six fully functional consoles dedicated to training, plus an additional training room with computers set up for online and multi-media training. In addition, the ROC has expansive, state of the art space available for in-house and vendor provided training.
PSC has a leadership philosophy committed to customer service, Dispatcher wellness, and overall excellence. We strive to provide the best service to the people of San Mateo County and our partner agencies. We are committed to giving our employees the tools necessary to be successful both professionally and personally. We are committed to on-going training and strive for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees including Training Officers, Training Instructors, Tactical Dispatch, Fire Incident Dispatch, Quality Assurance/Quality Control, and opportunities to head up various projects.
The County of San Mateo offers competitive salary and excellent benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and pension plan and much more. To learn more about our benefits visit:
Examples Of Duties
Duties may include, but are not limited to, the following:
- Assess training needs of staff and identify approaches to meet those needs.
- Plan and prepare formal and informal programs to address the training needs of dispatch staff.
- Conduct formal training programs.
- Train staff on work procedures and practices.
- Provide direct one-on-one training for new staff as part of the overall training program.
- Prepare and conduct in-service and ongoing training for dispatch staff.
- Evaluate new hardware and software products for use by dispatch staff.
- Train staff on the use of computer hardware and software and develop programs for upgrading the skills of staff.
- Coordinate assigned functions with other County staff, external organizations, and contractors.
- Receive and process business or emergency calls for law enforcement, fire, medical, and other public safety agencies as necessary.
- Collect and analyze information, draw sound conclusions, and prepare effective recommendations regarding training and compliance.
- Prepare a variety of special and periodic reports.
- Prepare cost estimates for annual training budget.
- Perform related duties as assigned.
Qualifications
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
- Two years of experience working as a dispatcher with a public safety agency that has included significant experience in staff training.
- Previous experience as a Communications Training Officer is highly desired.
Knowledge of:
- Principles and practices of dispatch operations.
- Principles and practices of staff development and training.
- Basic supervisory principles and their application.
- Record keeping and filing principles and practices.
- Customer service and interpersonal communications principles.
- Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals.
- Public safety entities who provide emergency services within San Mateo County.
- Geographic and demographic make-up of San Mateo County.
Skill/Ability to:
- Train staff in the operations of the dispatch center.
- Assess needs for training and develop and prepare training materials.
- Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials.
- Develop and present comprehensive training material for the appropriate area.
- Maintain accurate records and files.
- Organize work, set priorities, and meet critical deadlines.
- Establish and maintain effective working relationships with those contacted in the course of the work.
- Respond effectively to user problems and needs.
- Communicate effectively, orally and in writing, with both technical and non-technical personnel.
Application/Examination
This is an Open and Promotional recruitment. Anyone may apply. Current County of San Mateo employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential or Management extra-help/limited term, or SEIU or AFSCME represented extra help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County’s website, you may click the ‘Apply’ button. If you are not on the County’s website, please go to https://jobs.smcgov.org to apply.
Applications must be received by the Human Resources Department before midnight on the final filing date.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Examination Process: The examination process will consist of the steps detailed below. Because of this examination process, not all applicants meeting the minimum qualifications are guaranteed advancement through the examination process.
- Initial Review of Application Materials. At this step, applicants submitting incomplete applications, lacking relevant qualifications, and/or not following instructions will be disqualified.
- Application Screening. The application and supplemental responses for applicants who pass the initial review will be evaluated by a panel of subject matter experts. All applicants passing this step will be invited to the panel interview.
- Panel Interview. The panel interview typically consists of three subject experts asking a set of scripted, behavioral-based questions. This step may include the evaluation of a written and/or performance exercise given immediately preceding the interview. Applicants passing the interview will be placed on an eligible-for-hiring list.
Depending on the number of applicants, an application appraisal of education and experience may be used in place of these other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
Tentative Recruitment Schedule
Application Deadline: July 5, 2023
Application Screening: July 6-10, 2023
Panel Interview: July 19 and/or 20, 2023
Note: The eligible list generated from this recruitment may be used to fill future extra-help, limited term, unclassified, and regular classified vacancies.
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity to ensure all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Analyst: Chet Overstreet (06212023) (Communication Dispatch Coordinator – V045)
Please visit for a complete listing of all benefits for this classification.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.
County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.
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IMPORTANT: Applicants for this position are required to submit responses to the following questions. Your responses will provide additional information about your background and experience related to this position. This information will be considered in the screening and selection processes. A resume will not be accepted as a substitute for responding to these questions.I have read and understand this information.
- Yes
- No
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Public Safety / 911 Communications Dispatcher Experience: Do you have at least one year of experience as a Public Safety / 911 Communications Dispatcher?
- Yes
- No
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Training Experience: Do you have at least one year of experience assessing training needs, developing curriculum, and implementing and facilitating training programs?
- Yes
- No
04
Work Schedule: The Communications Dispatch Coordinator position requires working 12 to sometimes 16 hours per shift. The includes nights, holidays, and weekends. In addition, there may be occasions that require last minute mandatory overtime assignments. Are you willing and able to work in this capacity?
- Yes
- No
Required Question