Communications Officer – Dispatch

Additional Information About the Role

• This position is part time, 32 hours/week
• Work Hours will be 10:30 am to 7:00 pm
• Some shifts may vary to cover for other employees.
• Rotating weekends
• Shift differential pay for evenings, midnights and weekends
• Excellent Benefits package
• Opportunities for advancement

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation’s top hospitals by U.S. News & World Report. Barnes-Jewish Hospital’s staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The security division of the Barnes-Jewish Hospital Department of Public Safety concentrates on the safety and security of patients, visitors, and staff within the hospital and on campus. The department provides field officers, Bike and mobile patrol, investigators, and a communication unit for monitoring alarm systems and dispatching officers to service and emergency calls. All officers are required to complete annual training that focuses on health care security.

Preferred Qualifications

Role Purpose

As the first responders in the Department of Public Safety, Communication Officers receive, evaluate, prioritize, and relay calls for emergency and non-emergency public safety assistance; coordinate emergency response teams; maintain, process, and distribute records; manages and operates a variety of telecommunications equipment and performs a broad range of specialized clerical tasks related to the creation, maintenance, and dissemination of materials related to hospital operations.

Responsibilities

Utilizes the computer-aided dispatch system to conduct in-depth interviews with callers, gather and process all the pertinent information to dispatch public safety officers in a clear, succinct, and expert manner.

Manages and comprehends emergency procedures related to situations needing the involvement of the public safety department and ensuring the activation of other entities. (Fire department, code team, DPS officers, etc.)

Ensures the safety of the medical campus through familiarization of Public Safety operations and knowing the location and layout of streets, buildings, parks and other areas and businesses on and around the medical campus. Increasing dispatch accuracy and efficiency.

With a focus on the mitigation, preparation, response, and recovery of all emergency and non-emergency occurrences, BJC has assessed that this role is safety-sensitive.. The capacity to operate with a consistent level of attention and accuracy is essential for this position.

Manages and responds to public safety radio system, telephone, paging, parking intercom, emergency alerts systems, fire alarms, security, and safety alarms.

Performs crisis intervention over the telephone.

Minimum Requirements

Education

Associate’s Degree

Experience

No Experience

Supervisor Experience

No Experience

Licenses & Certifications

Valid Driver’s License

Preferred Requirements

Experience

2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer