Overview
At CHI Health Creighton University Medical Center – Bergan Mercy our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services includes trauma services heart and vascular care emergency services surgery maternity cancer care and diagnostic imaging.
CHI is looking for a PRN Communications Rep.
Responsibilities
Essential Job Functions:
- Answers and routes external and internal telephone calls.
- Takes messages as necessary and forwards them to appropriate individuals.
- Responds to emergency telephone calls according to established procedures.
- Utilizes the overhead paging system as needed to contact staff and relay information to building occupants.
- Announces emergency and informational “codes” according to policies and procedures.
- Coordinates conference calls for physicians, administration, and other staff.
- Greet and directs patients and family members
- Maintains strict confidentiality of patient and families
- Communicates with patients, families and team members in a manner which promotes dignity and respect.
Qualifications
Position Qualifications
Education:
- High school graduate or equivalent preferred.
- Prior multi-line phone system and customer service experience is preferred.
Experience/Pre-Requisites:
- Knowledge of multi-line phone systems.
- Knowledge of general office practices and procedures.
- Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products.
- Skill in effectively communicating both verbally and with written communications.
- Ability to establish and maintain effective working relationships with physicians, patients, co-workers and the public.
- Ability to work independently, with little or no supervision.
- Ability to handle stressful situations.
Physical Demands and Environmental Conditions:
- Sitting for extensive periods of time.
- Physical dexterity involved in operation of phone, keyboard, and mouse.
- Occasionally lifts up to 35 pounds.