COMMUNICATIONS SPECIALIST- HEALTHCARE SCHEDULER

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a Communications Specialist to join our team! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

Tri-City Cardiology has a vision to be among the best providers of cardiovascular care in the entire country and be a place where employees want to work, patients want to receive care and physicians want to practice.

Consistent with our vision, we constantly strive to improve our employee satisfaction. Tri-City Cardiology has been voted a Top Place to Work by the Phoenix Business Journal. Annual employee satisfaction surveys are conducted to obtain feedback on how we can continue to make Tri-City Cardiology the best place to work.

• Position Location: East Mesa/Admin Office (Power & Main)
• Schedule: Part Time Day Shift
• Pay: $18.00 – $22.00

TCC PERKS!!!

• Immediate Holiday Pay
• Annual Movie Night – invite your family too!
• Years of Service Awards
• Reward & Recognition Program!
• Medical Benefit as low as $30.30/per pay-period

POSITION SUMMARY
This position serves as a key communication and scheduling representative for incoming and outbound calls, patient portal scheduling requests and website inquiries into the practice. This position works collaboratively with the staff and supervisors from all departments, physicians, and outside facilities to ensure a smooth communication process for the caller.

ESSENTIAL FUNCTIONS:

1. Answers all incoming calls in all assigned phone queues per the TCC Service Standards.
2. Learns all phone queues: New Patient, Scheduling, Communications, Appointment Today, Referring Physician, Hospital, Clinical Question.
3. Schedules, cancels, reschedules, and/or confirms appointments appropriately documenting all pertinent information in the schedule.
4. Works with patients, referring physicians and their staff, hospital staff appropriately and courteously to provide optimal customer service.
5. Triages calls or pages calls to the appropriate staff member, department workgroup, secretary, or physician appropriately referencing any paging protocols for accuracy.
6. Registers and creates charts for New Patients per the PCP order/referral and obtaining all pertinent demographic, insurance, and clinical information and documenting completely in the schedule and the chart.
7. Works various Task Buckets for Scheduling and completes scheduling tasks as requested per physician orders.
8. Enrolls patients in the Patient Portal if not already enrolled.
9. Works the Fax Folders, Medical Referrals, Website Messages, and Patient Portal Inbox for New Patient Appointments, Established Patient appointments, Testing appointments, and Incoming Orders.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position

SCOPE AND COMPLEXITY

Incumbents in this position are required to be knowledgeable in all areas of the organization and have a basic understanding of medical terminology and cardiac procedures. This position interacts with patients, physicians, management, and employees in both written and verbal form. The incumbent handles a large variety of simple, complex and escalated issues.

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications

• High school diploma or GED required.
• Two years of experience as a telephone receptionist/customer service rep.

Skills/Knowledge/Ability

• 40 wpm typing
• Knowledge of basic computer and math skills.
• Demonstrated critical thinking ability in order to resolve problems and carry out instructions.
• Ability to multi task.
• Excellent verbal and written communication skills presented in an effective, clear, calm, friendly and professional manner.
• Ability to effectively communicate to all internal and external customers.
• Manages tasks in a timely fashion.
• Ability to read and interpret documents.

Eligibility

All employees must be able to provide proof of their identity and their right to work in the United States.